Senior Manager - University Operations

Newton School of Technology; Sonipat; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Complimentary meals

On-campus sports facilities

Job summary

An innovative technical education institution in Sonipat, India, is seeking a Senior Manager to drive university operations and stakeholder success. This role requires building relationships across departments, ensuring the effective execution of academic programs, and enhancing student experiences. Candidates should have 4–5 years of relevant experience, strong communication skills, and a proactive, results-oriented approach. Join us to make a significant impact on student learning journeys with a dynamic and supportive team.

Qualifications

• 4–5 years of relevant work experience in stakeholder management, program operations, or customer success roles.
• Experience working with or within universities/colleges is preferred.
• Excellent verbal and written communication skills.
• Highly proactive, reliable, and outcomes-oriented.

Responsibilities

• Build and manage relationships across university stakeholders.
• Coordinate across departments to deliver academic outcomes.
• Monitor execution of academic processes.
• Act as the first point of escalation for stakeholders.
• Own accuracy and timeliness of academic documentation.
• Manage and mentor campus associates or coordinators.
• Identify and drive improvements in campus execution.

Skills

Stakeholder management

Program operations

Interpersonal skills

Communication

Team management

Job description

Direct message the job poster from Newton School of Technology

About Newton of Technology

Newton School of Technology (NST) is a new‑age institution redefining technical education in India. Founded by IIT alumni, NST offers a 4‑year B.Tech in Computer Science and AI, focused on hands‑on learning and deep industry integration. Within two years, over 93% of students have secured paid internships with companies like Razorpay, SarvamAI, and DRDO, along with global exposure through tech treks to Singapore and Silicon Valley. Led by a distinguished faculty comprising ICPC World Finalists and ex‑professionals from ISRO, Microsoft, MakeMyTrip, and several other leading tech organizations, NST is building a scalable, high‑impact model that produces industry‑ready talent for the world’s most advanced technology roles.

Job Description

We’re looking for a Senior Manager to drive university‑level operations and stakeholder success across our partner campuses. This role is critical to ensuring high‑quality execution of our academic programs by owning relationships across university departments — including academic leadership, faculty, admin, and senior management. You'll serve as the primary face of Newton School within the university ecosystem, and lead end‑to‑end coordination to ensure that everything from academic delivery to student experience runs like clockwork. The role demands maturity, high ownership, excellent communication, and the ability to navigate ambiguity with strong relationship skills.

Key Responsibilities

• Stakeholder Ownership: Build, own, and manage day‑to‑day working relationships across university stakeholders — including the Dean, academic coordinators, department heads, faculty, and admin teams. Be seen as the single point of contact for all cross‑functional alignment.
• Cross‑Department Coordination: Ensure timely and effective coordination across multiple university departments to deliver on key academic and operational outcomes — such as scheduling, exams, grading, student records, and feedback cycles.
• Program Delivery Oversight: Monitor the smooth execution of academic and non‑academic processes on campus — ensuring classes, labs, assessments, and events happen as per plan. Resolve breakdowns quickly and efficiently.
• Escalation Management: Act as the first point of escalation for both university stakeholders and internal teams. Use judgment and empathy to navigate conflicts and ensure resolution within agreed timelines.
• Data and Documentation: Own the accuracy and timeliness of all academic documentation, including student records, performance reports, attendance, and intervention tracking.
• Team Management: Manage and mentor a small team of campus associates or coordinators (as applicable), ensuring accountability, clarity, and performance.
• Continuous Improvement: Identify inefficiencies or roadblocks in campus execution and drive solutions — whether through process redesign, training, or smarter tools.

Who You Are

• 4–5 years of relevant work experience in stakeholder management, program operations, higher education, or customer success roles.
• Experience working with or within universities/colleges is strongly preferred.
• Strong interpersonal and relationship‑building skills; able to navigate complex stakeholder dynamics with maturity and professionalism.
• Excellent verbal and written communication.
• Highly proactive, reliable, and outcomes‑oriented.
• Prior experience leading or mentoring a team is a strong advantage.

Why Join Us?

• Be part of a supportive and dynamic team focused on making a difference in the learning journey of hundreds of students.
• A fast‑paced, growth‑oriented role where your efforts are truly recognized and celebrated.
• Opportunity to learn and develop across multiple domains, including student engagement, project management, and operational coordination.
• Enjoy a vibrant campus environment with complimentary meals and access to on‑campus sports facilities — because we believe a healthy mind and body fuel great work.

Seniority level

• Not Applicable

Employment type

• Full‑time

Job function

• Management and Other
• Industries: Education

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