Senior Manager to Associate Director, Customer Engagement

Humigent; Gurgaon; On-site; INR 3,500,000 - 6,000,000; Full time

Benefits offered by this job

Equity participation

Remote-first

Travel to Gurgaon/Bangalore

Leadership access to roadmap

Job summary

Humigent, an AI-native analytics company, seeks a Senior Manager to Associate Director of Customer Engagement in Gurgaon/Bangalore (Remote). You will own enterprise client relationships, drive onboarding, adoption, and account growth, partnering with product, data science, and delivery teams to translate client needs into measurable outcomes.

This role requires 8–12 years in pharma tech or life sciences, with a proven track record handling pharma stakeholders, and strong executive communication.

Qualifications

• 8–12 years in customer engagement, account management, consulting, or delivery leadership in pharma tech, life sciences, or health data.
• Proven experience managing enterprise relationships with pharma stakeholders at director/VP level.
• Ability to discuss AI, analytics and data platforms with credibility but not required to be hands-on.
• Strong problem-solving, executive communication, and multi-account management skills.
• Comfort working across US time zones with strong asynchronous communication.

Responsibilities

• Own day-to-day relationships for pharma/biotech enterprise accounts and be primary contact for senior client stakeholders.
• Drive structured onboarding and adoption of Humigent AI platforms with time-to-value within SLAs.
• Build account health scorecards, monitor risk, and address churn proactively.
• Collaborate with Partners and delivery leads to identify upsell/cross-sell opportunities.
• Translate client feedback into actionable product insights and guide roadmap discussions.

Skills

Client Relationship Management

Onboarding & Adoption

Account Growth

Executive Communication

Stakeholder Management

Time-zone Coordination

SaaS / Analytics

Education

MBA or advanced degree in life sciences / business / health informatics

Job description

Senior Manager to Associate Director, Customer Engagement

Location: Gurgaon/Bangalore, India (Remote)
Job Type: Full-Time, 3–4 hours daily overlap with US Eastern Time required

About the Role

Humigent is an AI-native analytics company helping pharma and life sciences organizations unlock the value of their commercial and medical data. As a Senior Manager to Associate Director of Customer Engagement, you will serve as a relationship owner for enterprise clients, driving onboarding, adoption, and account growth. You will partner closely with Partners, product, data science, and delivery teams to translate client needs into measurable outcomes and build lasting client advocacy.

What You’ll Own

• Client Relationship Management — Own day-to-day relationships for assigned pharma/biotech enterprise accounts; serve as the primary point of contact for director- and VP-level client stakeholders.
• Onboarding & Adoption — Drive structured onboarding of new clients onto Humigent’s AI platforms, ensuring time-to-value within agreed SLAs and maintaining momentum through the first 90 days.
• Retention & Health Monitoring — Build and maintain account health scorecards; identify early warning signals and proactively address churn risks.
• Expansion Support — Collaborate with Partners and delivery leads to identify upsell and cross-sell opportunities; contribute to account plans and quarterly business reviews.
• Voice of Customer — Synthesize client feedback into actionable product insights; represent the client voice in internal product and roadmap discussions.
• Strategic Advisory — Advise clients on AI and data strategy for commercial operations, helping them connect Humigent capabilities to their business priorities.
• Metrics & Reporting — Track engagement health metrics and at-risk accounts; provide regular reporting to Partners and executive leadership.

This role requires 3–4 hours of daily overlap with US Eastern Time to support client working sessions, governance meetings, and real-time collaboration with US-based team members. Outside of overlap hours, you will manage independent workstreams, prepare deliverables, and coordinate with the India-based team.

What You Bring

• 8–12 years in customer engagement, account management, consulting, or delivery leadership in pharma tech, life sciences, or health data
• Demonstrated experience managing enterprise relationships with pharma commercial, medical affairs, or market access stakeholders
• Ability to speak credibly about AI, analytics, and data platforms without being a deep technical expert
• Strong structured problem-solving and executive-ready written and verbal communication
• Highly organized with the ability to manage multiple complex accounts simultaneously
• Experience with onboarding, adoption, and retention programs for SaaS or analytics products
• Comfort operating across time zones with US-based clients and leadership; strong asynchronous communication discipline

Nice to Have

• Familiarity with pharma commercial operations: field force, MSL deployment, market access, launch planning
• Prior experience with AI/ML platforms, agentic AI products, or commercial data analytics tools
• Experience with pharma data ecosystems: claims/Rx, CRM (Veeva/Salesforce), affiliation networks, omnichannel engagement data
• MBA or advanced degree in life sciences, business, or health informatics
• Comfort structuring and running proof-of-concept or pilot engagements

What We Offer

• Competitive base salary and performance-based variable compensation
• Early-stage equity participation
• Remote-first with flexibility; periodic travel to Gurgaon/Bangalore office and occasional client meetings
• Direct access to leadership and product roadmap
• Opportunity to help shape the customer engagement function from the ground up at a high-growth AI company