Senior Manager - Strategy & Operations

BookMyMentor; Delhi, Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Great work environment

Massive ownership and growth opportunities

Internal mobility program

Job summary

BookMyMentor in Delhi is seeking a Senior Manager - Strategy & Operations, focused on operational excellence in selected cities. The ideal candidate will have a minimum of 1-4 years of experience in a relevant role, with strong leadership and project management skills.

The role offers a dynamic work environment with significant ownership and growth opportunities, collaborating with top leaders in the field. Candidates driven to improve processes and service excellence are encouraged to apply.

Qualifications

• Minimum 1-4 years of experience in an ops-related, consulting, or strategy role.
• Demonstrated leadership of teams and projects – the ability to influence and lead.
• Strong understanding of operational excellence and customer service.

Responsibilities

• Focus on operational excellence for a set of cities.
• Take charge of central growth tracks and improve quality.
• Collaborate with cross-functional teams for execution.
• Own the business and drive its growth and excellence.

Skills

Operational excellence

Leadership

Project management

Job description

Senior Manager - Strategy & Operations

Mid Level (2-5 years)

Posted 4/21/2026

Responsibilities

• First focus is operational excellence for a set of cities – selection and training of new partners, improving current partners' quality. This is the crux and main focus of the role. Operations‑heavy.
• Take charge of key central growth tracks for the category over time:
  • Projects focused on improving quality and service excellence.
  • Projects focused on improving offerings and innovation.
• Collaborate with cross‑functional teams to ensure swift and robust execution.
• You are the owner of the business entrusted to you and have a direct influence on how the business shapes up. We seek owners who love operational excellence.

Requirements

• Minimum 1‑4 years of experience in an ops‑related, consulting, or strategy role.
• Demonstrated leadership of teams and projects – the ability to influence and lead.
• Someone who understands great things are built by both smarts and hard work.

Benefits

• Great work environment with massive ownership and growth opportunities.
• Work closely with strong leaders who are among the best in the country when it comes to operational excellence and consumer obsession.
• Freedom and ownership to propose and change the way we do things. We stay hungry to improve and change.
• Growth opportunities within the company via our robust internal mobility program.

About the Company

E-commerce. Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home at a time of their choosing. We promise our customers a high‑quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand‑picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started as UrbanClap in November 2014. The founders – Abhiraj, Raghav, and Varun – realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers struggled to find quality services conveniently and service professionals had to rely on middlemen, contractors, and local aggregators. The founders felt the industry was ripe for disruption and launched Urban Company with three key principles: Customer love, Partner empowerment, Technology first.