Senior Category Manager

Urban Company

Mumbai Suburban

On-site

INR 1,500,000 - 2,500,000

Full time

14 days+

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Job summary

A leading services platform in Mumbai is looking for a Senior Category Manager to ensure operational excellence across multiple cities. You will lead teams, influence strategic decisions, and improve service quality. This mid-senior level role offers a dynamic work environment with significant ownership and growth opportunities. Ideal candidates should have 1-4 years of experience in operations or consulting.

Qualifications

Minimum 1-4 years of experience in an ops-related/consulting/strategy role.
Demonstrated leadership of teams and projects.
Ability to influence and lead effectively.

Responsibilities

Focus on operational excellence for selected cities.
Take charge of central growth tracks for the category.
Collaborate with cross-functional teams for execution.

Skills

Operational excellence

Leadership of teams

Influencing skills

Job description

Overview

Join to apply for the Senior Category Manager role at Urban Company

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing.

We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

Customer love: Build a platform that offers truly delightful and differentiated services
Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood
Technology first: Bring innovation and technology to an age-old industry

What You’ll Do

The most common question asked is, 'What does a typical day in the life of an SCM look like?'

To answer that in brevity, no two days will be the same for you in this role:

First focus is operational excellence for your set of cities - this involves selection and training of new partners and improving current partners' quality. This is the crux and main focus of the role. It is an operations-heavy role
You will also be expected to take charge of key central growth tracks for the category over time:
- Projects focused on improving quality and service excellence
- Projects focused on improving offerings and innovation
Collaboration with cross-functional teams to ensure swift and robust execution. You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. We are looking for folks who have a high ownership mindset and love operational excellence.

What We Need

Minimum 1-4 years of experience in an ops-related/consulting/strategy role.
Demonstrated leadership of teams and projects – the ability to influence and lead.
Someone who understands great things gets built by both smarts AND hard work.

What to Expect

A great work environment with massive ownership and growth opportunities.
Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession
A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change
Growth opportunities within UC via our robust internal mobility program.

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.

Seniority level