Senior Manager - SFE

Merck Sharp & Dohme (MSD); Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Merck Sharp & Dohme (MSD) in Mumbai seeks a Senior Manager Sales Force Effectiveness to drive productivity and improve efficiency across the sales organization. You will lead analytics, tool deployment, and cross-functional engagement to deliver timely solutions to evolving business needs.

The role requires strong interpersonal and problem-solving skills, with experience in sales analytics and CRM platforms.

Qualifications

• Bachelor's degree in business administration, Sales, Marketing, Engineering, Analytics or a related field; 3-6 years' experience; MBA preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in using sales analytics tools: Excel, PowerPoint, Python, Power BI and CRM systems.
• Knowledge of sales training methodologies and techniques.
• Ability to work effectively in a fast-paced, dynamic environment.

Responsibilities

• Sales Performance Metrics and Analytics: Develop and track key performance metrics to evaluate the sales teams' performance and identify areas for improvement.
• Sales Tools and Technology: Evaluate and implement sales tools and technologies that enable the sales team to be more efficient and effective, including CRM systems and analytics platforms.
• MIS Reporting: Collate and generate monthly sales reports - Primary vs Secondary analysis, Inventory analysis, PCPM, Call Average; highlight exceptions.
• Sales Incentive Programs: Develop and manage incentive programs that motivate and reward high-performing sales representatives.
• Collaboration and Communication: Foster collaboration between sales and cross-functional teams like marketing, product, and finance.

Skills

Strong analytical and problem-solving

Excellent communication and Interper.

Ability to work under pressure in fast

Education

Bachelor's degree in business administration, Sales, Marketing, Engineering, Analytics or related field

MBA preferred

Tools

Excel

PowerPoint

Python

Power BI

CRM systems

Job description

Job Summary

A Senior Manager Sales Force Effectiveness is responsible for enhancing the productivity and efficiency of the sales force within an organization. This role involves developing strategies, implementing processes, and providing tools that improve the overall performance of the sales team.

This role is a high impact role with strong visibility across the commercial organization. The candidate is expected to have strong interpersonal problem-solving skills. Candidate should also have strong communication skills to conduct meaningful discussions with cross functional stakeholders provide them with timely solutions to complex issues. The candidate should also work under ever evolving scenarios - elevate issues objectively timely.

Responsibilities

• Sales Performance Metrics and Analytics: Develop and track key performance metrics to evaluate the sales teams performance and identify areas for improvement. Utilize sales analytics tools and reports to generate insights and make data-driven decisions to enhance sales force effectiveness. Publish timely dashboards for better decision making of Sales leadership.
• Sales Tools and Technology: Evaluate and implement sales tools and technologies that enable the sales team to be more efficient and effective. This includes CRM systems, sales automation tools, and analytics platforms that support sales force effectiveness. Work closely with vendors /distributors to drive automation and error proofing of data.
• MIS Reporting: Collate and generate monthly sales reports - Primary vs Secondary analysis, Inventory analysis, PCPM, Call Average, and highlight exceptions for better decision making.
• Sales Incentive Programs: Develop and manage sales incentive programs that motivate and reward high-performing sales representatives. Ensure that incentive programs align with the organizations sales objectives and provide incentives that drive desired sales behaviors.
• Collaboration and Communication: Foster collaboration and effective communication between the sales team and other departments within the organization. Develop strong relationships with cross-functional teams such as marketing, product, and finance to align goals and improve overall sales force effectiveness.

Key Skills and Qualifications

• Bachelor s degree in business administration, Sales, Marketing, Engineering, Analytics or a related field with 3-6 years of experience. MBA preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in using sales analytics tools- Excel, Power point, Python, Power BI etc and CRM systems.
• Knowledge of sales training methodologies and techniques.
• Ability to work effectively in a fast-paced, dynamic environment.

Job Details

• Employee Status: Regular
• Flexible Work Arrangements: Hybrid