Senior Manager, ServiceNow Senior Developer - Operational Technology

Merck; Hyderabad; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

Merck in Hyderabad is seeking a Senior ServiceNow Developer to lead design, development, and optimisation of ServiceNow solutions across HR, Finance, IT, and Security. You will partner with stakeholders to deliver scalable, efficient processes and seamless user experiences.

The role requires hands-on ServiceNow expertise (HAM, CMDB, ITSM, ITOM Discovery, Service Catalog) and strong scripting (JavaScript, Python) with a focus on integrations, automation, and governance. Hybrid work is in place.

Qualifications

• Hands-on ServiceNow development experience including HAM, CMDB, ITSM, ITOM Discovery, and Service Catalog.
• Strong scripting skills in JavaScript and familiarity with Python for automation.
• Experience designing integrations and automations across complex environments.
• Ability to communicate technical concepts to non-technical stakeholders.
• Experience in Agile processes and delivering development sprints.
• Mentor junior developers and drive best practices across the team.

Responsibilities

• Lead technical design sessions and define scalable ServiceNow architecture.
• Develop and optimise ServiceNow applications and workflows.
• Implement integrations and automation scripts to meet business needs.
• Present architectural decisions to technical and non-technical stakeholders.
• Manage project scope, objectives, and timely delivery.
• Maintain documentation for configurations, customisations, and integrations.
• Mentor teammates and share best practices across the team.

Skills

JavaScript

Python

APIs (REST/SOAP)

Communication skills

Agile methodologies

Leadership / mentorship

Tools

ServiceNow

Service Graph connectors

CMDB

ITSM

ITOM Discovery

Service Catalog

Job description

The Opportunity

The Senior ServiceNow Developer will lead the design, development, and optimisation of solutions on the ServiceNow Platform to deliver seamless and efficient workplace experiences.

This role involves partnering with stakeholders across HR, Finance, IT, Legal, Procurement, and Security to deliver strategic, scalable solutions that enhance business processes and user experience.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimise connections and share best practices across the Tech Centers.

Role Overview

We are seeking a skilled and experienced ServiceNow Developer to join our dynamic ServiceNow team in Corporate Systems. The ideal candidate should possess a strong technical background in ServiceNow development.

The role will collaborate with cross-functional teams to analyze requirements, design solutions, and implement enhancements to our ServiceNow instances, ensuring seamless integration with existing systems and business processes.

This position is based in our Hyderabad location, and we follow a hybrid work policy.

What will you do in this role

5+ years of hands-on experience with ServiceNow, including work in modules such as HAM, CMDB, ITSM, ITOM Discovery, and Service Catalog.

Proven experience in designing and implementing integrations, Service Graph connectors, automation workflows, and custom scoped applications.

Experience in OTM, SAM with exposure to ServiceNow mobile applications and performance optimisation is highly desirable.

Required Skills:

Strong verbal and written communication skills with the ability to articulate technical concepts to non-technical stakeholders.

Proficient in JavaScript and familiarity with Python for automation tasks and good advance working knowledge in API integration, REST/SOAP web services, and data exchange mechanisms.

ServiceNow Certified System Administrator

Certified Application Developer.

Configuration Management Database (CMDB) Fundamentals

At least a ServiceNow Certified Implementation Specialist in ITSM, CSM or Discovery.

Preferred Skills:

Deep understanding of ETL mapping, transformation maps, and Identification & Reconciliation Engine (IRE) rules.

Experience in Agile methodologies and leading development sprints.

Solution Architecture & Design:

• Lead technical design sessions and define scalable architecture for ServiceNow solutions.
• Translate complex business requirements into robust technical designs.
• Research and evaluate available ServiceNow technologies that align with customer specifications.

Development & Customisation:

• Build, configure, and optimise ServiceNow applications and workflows.
• Develop custom applications and advanced automation scripts to meet unique business needs.

Technical Communication:

• Present technical solutions and architectural decisions to both technical and non-technical stakeholders.
• Facilitate cross-functional collaboration to gather and validate business and functional requirements in line with governance standards.

Release & Project Management:

• Define and manage project scope, objectives, and deliverables for complex ServiceNow initiatives.
• Provide technical leadership for small to large-scale projects, ensuring timely delivery and quality standards.

Governance & Documentation:

• Maintain comprehensive documentation for configurations, customisations, and integrations.
• Establish best practices for development, testing, and deployment processes.

Testing & Quality Assurance:

• Collaborate with enterprise architects to design and implement robust ServiceNow solutions.
• Oversee configuration, installation, and testing of components, ensuring compliance with design specifications.

Mentorship & Collaboration:

• Guide junior developers and share best practices across the team.

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