Senior Manager- Service Now Developer

MANCER Consulting Services Pvt. Ltd.; Dadri; On-site; INR 1,400,000 - 2,600,000; Full time

Job summary

MANCER Consulting Services Pvt. Ltd. is seeking a seasoned ServiceNow specialist to lead a portfolio of applications on the App Engine. You will architect, design, implement, and maintain complex Snow solutions, including UI/UX enhancements and service portal integrations.

Ideal candidates have deep ITSM knowledge, 8+ years of hands-on Snow experience, and strong collaboration skills to work with executives and teams across the organization.

Qualifications

• 8+ years of technical experience in ServiceNow development and customization.
• Strong understanding of ITSM modules and related workflows.
• Proficiency in UI/UX design and front-end technologies for ServiceNow.
• Experience building service requests, flows, and workflows.
• Ability to develop integrations using ServiceNow APIs (REST/SOAP).
• Experience leading design, development, testing, and deployment efforts.

Responsibilities

• Lead the design, development, and maintenance of ServiceNow applications on App Engine.
• Configure and customize ServiceNow workflows, alerts, and role assignments.
• Develop integrations with external systems using REST and SOAP.
• Automate routine tasks using scripting and standard ServiceNow features.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Drive delivery of ServiceNow service desk transformation initiatives.

Skills

ServiceNow

JavaScript

HTML

CSS

ITSM

UI/UX

ServiceNow Studio

Service Portal

Flow Designer

REST

SOAP

Tools

ServiceNow Studio

Service Portal

Flow Designer

REST APIs

SOAP APIs

Job description

Role & responsibilities

• 8 to 13 years technical experience in ServiceNow & Custom /Scoped application development, including ServiceNow Studio, Service Portal, and Flow Designer (business workflow setups).
• Solid understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery), databases, Incident management lifecycle and web technologies (JavaScript, HTML, CSS).
• Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. Expertise in building service requests forms/requests items, Taks flows and workflows as per functions requirement.
• Lead the conceptualization, design, development, implementation, and maintenance of new /existing Portfolio of Snow on top of App Engine.
• Proficiency in Configuration/Customization of the Snow platform, including creating new workflows/ Alerts Setups/ Role Assignments and configuration. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.
• Technical solution architect with hands-on expertise in transformation initiatives and drive the Service desk enablement roadmap. Drive scoping, solution, delivery, implementation, and adoption of Snow-Service desk.
• Should be able to use scripting tool and Service now standard functionality to automate rote tasks fulfillment.
• Load, manipulation and maintain integration data flow between Service Now and other third-party systems.
• ServiceNow certifications (e.g., Certified Application Developer) are a plus advantage.
• Excellent communication skills and should be able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel. Should have ability to work collaboratively in a team environment.
• Should be a good team player worked on multiple assignments / threads simultaneously.