Senior Manager - Sales

Genesys; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Benefits offered by this job

Competitive salary and commission

Comprehensive benefits package

Global leader in CX industry

Career growth opportunities

Job summary

Genesys is seeking a Director of Sales to lead an enterprise sales team for the Pan India region. You will set targets, coach the team, manage strategic accounts, and drive revenue growth while ensuring customer satisfaction.

The role requires extensive SaaS sales leadership, CX/CCaaS knowledge, and CXO-level relationship building across large accounts.

Qualifications

• 15+ years total experience with 8-10 years in people management in SaaS
• Strong combination of technical and managerial skill in CcaaS/CX
• Managing regional or enterprise accounts with CXO relationships
• Experience in forecast accuracy, hygiene and coverage
• Knowledge of AI and Digital Transformation in key verticals
• CCaaS/CX or contact center solutions familiarity

Responsibilities

• Develop and execute sales strategies to achieve revenue targets
• Lead, mentor, and motivate the sales team across India
• Set and track individual and team sales goals with metrics
• Identify new business opportunities and expand the client base
• Build and maintain relationships with key clients and partners
• Collaborate with marketing, product, and customer success teams
• Manage forecasts, budgets, and pipelines
• Analyze market trends and competitor activity
• Ensure compliance with company policies

Skills

Enterprise sales leadership

SaaS/hyper-growth sales

CX/CCaaS domain knowledge

Strategic account management

Team coaching & mentoring

Education

Engineering degree

MBA or management qualification

Tools

CRM tools

Sales analytics

Job description

Job Description:

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries– moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Director - Sales

Job Summary

Genesys is seeking a results-driven Senior Sales Manager to lead our sales team to develop strategic sales plans, and drive revenue growth for the Enterprise segment for Pan India region. The Sales Manager will be responsible for setting targets, coaching the team, managing key accounts, and ensuring customer satisfaction while meeting business objectives.

Key Responsibilities

• Develop and execute sales strategies to achieve revenue and growth targets
• Lead, mentor, and motivate the sales team to improve performance
• Set individual and team sales goals - track and report performance metrics
• Identify new business opportunities and expand the customer base
• Build and maintain strong relationships with key clients and partners
• Collaborate with marketing, product, and customer success teams
• Manage sales forecasts, budgets, and pipelines
• Analyze market trends, customer needs, and competitor activity
• Ensure compliance with company policies and sales processes

Key Skills

• Strategic planning and execution
• Customer relationship management
• Data-driven decision making
• Forecasting and pipeline management
• Problem-solving and adaptability

Required Experience

• At least 15+ years of overall experience out of which 8-10 years of experience in people management in a SaaS organization
• Possess a combination of technical and managerial skill in the CcaaS/CX Industry
• Managing Regional or Enterprise-level accounts with a strong CXO relationship
• Proven experience in driving forecast accuracy, hygiene and coverage.
• Understanding of AI and Digital Transformation in key industry verticals
• Strong understanding of CCaaS, CX, or contact center solutions is highly preferred
• Strong leadership, coaching, and team management skills
• Excellent communication, negotiation, and presentation abilities
• Track record of meeting or exceeding sales targets

Preferred Qualifications

• Degree in Engineering
• PG degree/diploma in Management
• Proficiency with CRM tools and sales analytics

What Genesys Offers

• Competitive salary and commission structure.
• Comprehensive benefits package.
• Opportunity to work for a global leader in the customer experience industry.
• Challenging and rewarding work environment.
• Career growth and development opportunities.
• A collaborative and supportive team culture.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Working at Genesys

• AI at enterprise scale– Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Be the one building what's next - where AI, experience and impact come together.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

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