Senior Manager - Sales

8428 India Cloud - Genesys Cloud Services India Private Limited; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Global leader

Challenging environment

Career growth

Collaborative culture

Job summary

Genesys in Bengaluru, India, is seeking a results-driven Director - Sales to lead the Enterprise segment for Pan India. You will set strategic sales plans, coach the team, manage key accounts, and drive revenue growth while ensuring customer satisfaction.

The role requires 15+ years in SaaS, with 8–10 years in people management, CXO relationships, and proven forecast accuracy. You will forecast pipelines, explore new opportunities, and coordinate with marketing, product and customer success to

Qualifications

• 15+ years in SaaS with 8–10 years in people management.
• Experience handling regional or enterprise accounts with CXO relationships.
• Proven forecast accuracy, hygiene and coverage in sales pipelines.
• Understanding of AI and Digital Transformation in key verticals.
• Strong leadership, communication and presentation abilities.

Responsibilities

• Develop and execute sales strategies to achieve revenue and growth targets
• Lead, mentor, and motivate the sales team to improve performance
• Set individual and team sales goals - track and report performance metrics
• Identify new business opportunities and expand the customer base
• Build and maintain strong relationships with key clients and partners
• Collaborate with marketing, product, and customer success teams
• Manage sales forecasts, budgets, and pipelines
• Analyze market trends, customer needs, and competitor activity
• Ensure compliance with company policies and sales processes

Skills

Strategic planning

Customer relationship management

Data-driven decision making

Forecasting and pipeline management

Leadership and people management

Education

Bachelor’s in Engineering

PG in Management

Tools

CRM tools

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Director - Sales

Job Summary Genesys is seeking a results-driven Senior Sales Manager to lead our sales team to develop strategic sales plans, and drive revenue growth for the Enterprise segment for Pan India region. The Sales Manager will be responsible for setting targets, coaching the team, managing key accounts, and ensuring customer satisfaction while meeting business objectives.

Key Responsibilities

• Develop and execute sales strategies to achieve revenue and growth targets
• Lead, mentor, and motivate the sales team to improve performance
• Set individual and team sales goals - track and report performance metrics
• Identify new business opportunities and expand the customer base
• Build and maintain strong relationships with key clients and partners
• Collaborate with marketing, product, and customer success teams
• Manage sales forecasts, budgets, and pipelines
• Analyze market trends, customer needs, and competitor activity
• Ensure compliance with company policies and sales processes

Key Skills

• Strategic planning and execution
• Customer relationship management
• Data-driven decision making
• Forecasting and pipeline management
• Problem-solving and adaptability

Required Experience

• At least 15+ years of overall experience out of which 8-10 years of experience in people management in a SaaS organization
• Possess a combination of technical and managerial skill in the CcaaS/CX Industry
• Managing Regional or Enterprise-level accounts with a strong CXO relationship
• Proven experience in driving forecast accuracy, hygiene and coverage.
• Understanding of AI and Digital Transformation in key industry verticals
• Strong understanding of CCaaS, CX, or contact center solutions is highly preferred
• Strong leadership, coaching, and team management skills
• Excellent communication, negotiation, and presentation abilities
• Track record of meeting or exceeding sales targets

Preferred Qualifications

• Degree in Engineering
• PG degree/diploma in Management
• Proficiency with CRM tools and sales analytics

What Genesys Offers

• Competitive salary and commission structure.
• Comprehensive benefits package.
• Opportunity to work for a global leader in the customer experience industry.
• Challenging and rewarding work environment.
• Career growth and development opportunities.
• A collaborative and supportive team culture.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.

With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.

To learn more, visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

#LI-GR1 #LI-Hybrid Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

To learn more, visit www.genesys.ai.