Principal Software Engineer (Node.JS and AWS)

8425 India - Genesys Telecom Labs India Private Limited; Telangana; On-site; INR 450,000 - 900,000; Full time

Benefits offered by this job

Flexible work culture

Volunteer time off

August Free Fridays

Well-being resources

Job summary

Genesys is seeking a principal-level builder to architect, develop, and operate secure, scalable cloud-native applications on AWS. You will work across React frontends, Node.js and Python services, and AI-enabled features, shaping AI-enabled product capabilities with robust reliability and observability.

We need a leader who can drive architectural decisions while staying hands-on, collaborating with product, consulting, and delivery teams to create scalable customer experiences across

Qualifications

• 8+ years of professional software engineering experience building commercial applications.
• Strong hands-on full stack expertise with React, TypeScript/JavaScript, and Node.js.
• Experience designing distributed systems, REST/GraphQL APIs, microservices, cloud-native architectures.
• Hands-on experience building with LLMs – tool calling, structured outputs, retrieval, evaluation.

Responsibilities

• Lead end-to-end architecture, design, and delivery of full stack applications and platform components.
• Stay hands-on in implementation, prototyping, code reviews, debugging, and design validation.
• Build secure, scalable APIs and microservices on AWS; deliver AI-enabled capabilities.

Skills

Full-stack engineering

React

TypeScript/JavaScript

Node.js

Python/Java

AWS

LLMs / GenAI

CI/CD

Observability

Communication

Tools

AWS

Lambda

Bedrock

SageMaker

OpenAI API

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Why this role matters

The Innovations team at Genesys builds AI-powered applications and agents on top of Genesys Cloud, delivering them to enterprise customers through AppFoundry. These solutions include industry-specific agents, compliance-focused capabilities, and platform integrations that help organizations orchestrate customer experiences at scale. Operating with the speed and mindset of a product studio, the team focuses on turning emerging AI capabilities into practical, production-ready solutions for real customer needs. This role is critical to that mission. We are looking for a full-stack engineer who is excited to build AI applications that solve meaningful customer experience challenges. You will work across the stack from modern React frontends to backend services and LLM integrations, to design and deliver solutions that are scalable, usable, and enterprise ready.

ABOUT GENESYS

Genesys powers customer experiences for organizations around the world. Genesys Cloud helps enterprises orchestrate omnichannel journeys, modernize service operations, and deliver differentiated customer and employee experiences at scale. Genesys Innovations builds applications, accelerators, and integration-led solutions that help customers unlock more value from their Genesys platforms through AI, analytics, automation, and modern cloud engineering.

ROLE SUMMARY

We are looking for a principal-level builder to architect, build, and operate secure, scalable, cloud-native applications on AWS. The role spans React and TypeScript front ends, Node.js and Python services, APIs, event-driven integrations, data flows, and production operations. You will also help shape AI-enabled product capabilities such as intelligent assistants, search, summarization, recommendations, workflow automation, and agentic user experiences. Success in this role requires strong engineering judgment across reliability, security, latency, cost, observability, and maintainability. This is not a pure people-management role. We are looking for someone who enjoys moving between architecture, implementation, design reviews, technical leadership, and production problem solving.

WHAT YOU WILL OWN

• Lead the end-to-end architecture, design, and delivery of full stack applications and platform components across UI, backend services, integrations, data, and cloud infrastructure.
• Stay deeply hands‑on in implementation, prototyping, code reviews, debugging, and design validation.
• Build secure, scalable APIs, microservices, event‑driven workflows, and responsive user experiences on AWS.
• Design and deliver AI‑enabled and agentic capabilities using patterns such as retrieval‑augmented generation, tool and action invocation, workflow orchestration, context management, evaluation, and guardrails where appropriate.
• Integrate applications with Genesys platforms and with customer enterprise systems using APIs, SDKs, middleware, data pipelines, and event streams.
• Define and enforce engineering standards for code quality, automated testing, CI/CD, infrastructure as code, observability, performance, documentation, and operational readiness.
• Codify reusable assets such as libraries, components, prompts, templates, accelerators, and reference patterns that improve delivery speed across engagements.
• Use AI‑assisted engineering tools and coding agents responsibly to accelerate implementation, testing, refactoring, documentation, and root‑cause analysis; validate all AI‑generated output before release.
• Partner with product, consulting, delivery, and customer stakeholders to turn business goals into scalable technical solutions and implementation roadmaps.
• Troubleshoot production issues, drive root‑cause analysis, and implement durable fixes and telemetry improvements.

WHAT WE ARE LOOKING FOR

Principal engineering foundation

• 8+ years of professional software engineering experience building commercial applications, including experience leading technical direction for complex systems at senior, staff, or principal level.
• Strong hands‑on full stack expertise with React, TypeScript or JavaScript, and Node.js, plus working proficiency in Python, Java, or a comparable backend language.
• Strong experience designing and delivering distributed systems, REST or GraphQL APIs, microservices, asynchronous services, and cloud‑native architectures.
• Hands‑on experience building with LLMs – tool calling, structured outputs, retrieval/RAG, evaluation. Production preferred, serious side projects count.
• Comfortable with agentic patterns: multi‑step reasoning, autonomous tool use, structured planning, and the failure modes that come with giving an LLM real agency.
• Working familiarity with AWS, experience with Lambda, ECS/Fargate, Bedrock, or similar is a plus.
• Experience with CI/CD, automated testing, infrastructure as code, secure coding practices, release engineering, and production observability.
• Experience integrating with enterprise systems and data sources, including real‑time and event‑driven patterns.
• Ability to communicate clearly with engineers, architects, delivery leaders, and customer stakeholders in both technical and non‑technical settings.
• Demonstrated success in customer‑facing or consulting‑style delivery environments where solution quality, speed, and pragmatism matter.

Agentic AI and GenAI delivery

• Recent hands‑on experience building and shipping GenAI, LLM, or agentic applications in production enterprise environments.
• Experience with retrieval‑augmented generation, vector search, prompt and workflow design, tool use or function calling, agent orchestration, evaluation, and guardrail patterns.
• Understanding of enterprise AI requirements such as observability, auditability, tenant isolation, RBAC, privacy, safety, and responsible use.
• Experience integrating model or AI services through Amazon Bedrock, SageMaker, OpenAI, Anthropic, or equivalent platforms and APIs.
• Familiarity with modern AI application frameworks or protocols such as LangGraph, LangChain, Semantic Kernel, MCP, A2A, or equivalent approaches.
• Practical experience using AI coding assistants or coding agents such as Cursor, GitHub Copilot, Claude Code, OpenAI Codex, or equivalent tooling to improve developer productivity with disciplined human review.
• Ability to evaluate AI solutions for correctness, latency, cost, reliability, maintainability, and measurable business value.

Preferred domain experience

• Experience in customer service, contact center, or CX domains, especially AI oriented systems like Sierra, Decagon, or Kore.AI.
• Practical experience integrating with Genesys technologies, APIs, and SDKs such as PSDK, WFM API, IceLib, ICWS, GWS, or comparable patterns.
• Experience building real‑time analytics, streaming applications, or RTA‑style user experiences.
• Strong consulting and stakeholder management practices, including architecture notes, design specifications, user guides, and deployment documentation.
• Experience with database performance tuning and optimization.

Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.

150+ new AI features were released in the last fiscal year.

A flexible‑first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

Growth in the AI era – Build future‑ready skills through mentorship, learning programs, leadership development and education support.

Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well‑being resources and regionally tailored programs for employees and their families.

Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Our AI-powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions.

Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24–48 hours. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow‑ups or resume submissions—may not receive a response.