Associate Support Analyst

Genesys; Chennai District; On-site; INR 350,000 - 600,000; Full time

Job summary

Genesys is seeking a junior Salesforce support analyst to join a fast-paced, collaborative team. The role focuses on supporting Sales Cloud, Service Cloud, and CPQ, interfacing with development teams to deploy solutions and maintain awareness of deployments.

The ideal candidate has a Bachelor's degree and at least 1 year of Salesforce-related experience, with strong analytical, debugging, and communication skills. Join a growing AI-powered customer experience platform.

Qualifications

• Bachelor’s Degree required.
• Minimum of 1 year of Salesforce administration, System Support, and/or System Administration.
• Good analytical, debugging, and communication skills.
• Knowledge in CRM concepts and experience in Salesforce configuration, admin, and customization.
• Salesforce Apex, Triggers, Visualforce, SOQL and configuration skills.
• Previous experience in working as a support analyst.

Responsibilities

• Provide application support for Salesforce applications (Sales Cloud, Service Cloud, CPQ).
• Develop and/or enhance existing codes/programs within estimated plans. Unit test and deploy the developed features in QA instance.
• Work with other developers and end-users to resolve support issues.
• Reproduce and fix defects.
• Perform IT testing and integration testing.
• Perform IT policy and process documentation.

Skills

Salesforce administration

Analytical skills

Debugging

Communication skills

CRM concepts

Salesforce configuration

Apex, Triggers, Visualforce, SOQL

Education

Bachelor’s Degree

Tools

Salesforce Apex

Visualforce

SOQL

Triggers

Job description

Job Description:

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries– moving AI from possibility to production in real-world enterprise environments every day.

Associate Support Analyst - Job Description Genesys is looking for a junior Salesforce support technical resource experienced in supporting Sales and Service modules. This is a fast paced and highly collaborative environment with many moving pieces. We are looking for an Analyst with skills in customer support who wants to make a difference in the solution. This role will be part of a team working to provide application support and maintenance to CRM users and interface with application development teams to maintain awareness of new application deployments

Responsibilities:

• Provide application support for Salesforce applications (Sales Cloud, Service Cloud, CPQ)
• Develop and/or enhance existing codes/programs within estimated plans. Unit test and deploy the developed features in QA instance
• Work with other developers and end-users to resolve support issues
• Reproduce and fix defects
• Perform IT testing and integration testing
• Perform IT policy and process documentation

Required Skills& Experience:

• Bachelor’s Degree
• Minimum of 1 year of Salesforce administration, System Support, and/or System Administration
• Good analytical, debugging, and communication skills
• Knowledge in CRM concepts and experience in Salesforce configuration, admin, and customization
• Salesforce Apex, Triggers, Visualforce, SOQL and configuration skills
• Previous experience in working as a support analyst

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Be the one building what's next - where AI, experience and impact come together.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail].

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.