Senior Manager – Professional Services

Panzer Technologies Pvt Ltd; Pune District; Hybrid; INR 2,500,000 - 4,500,000; Full time

Job summary

Panzer Technologies Pvt Ltd in Pune is seeking a Senior Manager – Professional Services to lead enterprise delivery and strategic initiatives for key customers. You will own execution, align Success, Sales, Product, and Engineering, and drive prioritized outcomes while building a high-performing team.

The role focuses on customer relationships, governance, and operational excellence within a SaaS environment, with a hybrid work model in Pune.

Qualifications

• 15+ years in Professional Services (customer-facing).
• 5+ years managing people.
• Proven track record with enterprise engagements.
• Experience with SaaS and cross-functional programs.
• Strong stakeholder management and PM skills.
• Data-driven prioritization and decision making.

Responsibilities

• Own successful delivery of strategic projects for enterprise customers.
• Manage project prioritization, scope, timelines, resources and risk mitigation.
• Act as escalation point for critical customer issues requiring cross-functional coordination.
• Collaborate with Success, Sales, Product, and Engineering to align roadmaps.
• Define and drive enterprise team OKRs and operational excellence.

Skills

Delivery leadership

People management

Stakeholder mgmt

PM capabilities

SaaS experience

Data-driven

Cross-functional

Job description

Title: Senior Manager – Professional Services

Location: Pune / Hybrid / Fulltime

Position Summary

Seeking a Senior Manager – Professional Services to lead strategic initiatives and delivery for

our key enterprise customers. This role will own the execution of high-impact customer projects, drive

alignment across Customer Success, Sales, Product, and Engineering teams, and ensure enterprise

customer needs are effectively prioritized and delivered. The role also includes team leadership,

customer relationship management, and operational excellence.

Key Responsibilities

Enterprise Delivery & Customer Success

• * Own successful delivery of strategic projects and initiatives for enterprise customers.
• * Manage project prioritization, scope, timelines, resources, stakeholder communication, risk
• mitigation, and implementation.
• * Act as the escalation point for critical customer issues requiring cross-functional coordination.

Cross-Functional Leadership

• * Collaborate with Customer Success, Account Management, Product, and Engineering teams to
• identify, prioritize, and execute high-impact customer initiatives.
• * Align enterprise customer roadmaps with Helpshift’s product and engineering strategy.
• * Drive resolution of key customer pain points while balancing business and technical priorities.

Prioritization & Operational Excellence

• * Define, align, and enforce the business data and governance framework used to prioritize the
• Enterprise team's backlog.
• importance, effort, and alignment with company objectives.
• * Define and achieve team OKRs in partnership with leadership.
• * Hire, mentor, and develop a high-performing Enterprise Professional Services team.
• * Foster a culture of ownership, collaboration, accountability, and customer focus.
• * Drive continuous improvement in delivery processes and operational effectiveness.

Qualifications

• * 15+ years of experience in Professional Services in customer-facing roles.
• * 5+ years of people management experience.
• * Proven track record of managing complex enterprise customer engagements and cross-
• functional programs.
• * Strong stakeholder management, communication, and project management skills.
• * Experience working closely with Product and Engineering teams in a SaaS environment.
• * Data-driven mindset with the ability to make prioritization and strategic decisions.

Success Factors

• * Excellent collaboration and influence across teams.
• * High sense of ownership and accountability.
• * Ability to balance strategic thinking with execution excellence.
• * Demonstrates strong work ethics and team-first leadership.