Senior Manager

SourcingXPress; Maharashtra; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

Helpshift Technologies in India seeks a Senior Manager – Professional Services to oversee enterprise client relationships and drive successful implementations of Helpshift-based solutions.

You will lead multi‑region delivery across APAC, Europe, and the Americas, coordinate with Product and Engineering, and ensure high customer satisfaction through effective project delivery. The role demands strong stakeholder management and communication skills.

Qualifications

• Experience in Professional Services and enterprise delivery.
• Strong client-facing and stakeholder management abilities.
• Background in product/SaaS environments with enterprise clients.

Responsibilities

• Manage and build relationships with enterprise-level clients.
• Lead customer implementations and ensure successful delivery of solutions.
• Translate customer requirements into effective solutions.
• Collaborate with Product, Engineering and internal teams to deliver client requirements.
• Oversee multiple engagements and ensure timely delivery.
• Identify and resolve implementation challenges and issues.
• Serve as a trusted point of contact for enterprise customers.
• Drive customer satisfaction and product adoption across regions.

Skills

Professional Services

Client Implementation

Consulting

Enterprise Delivery

SaaS Background

Client-facing

Stakeholder Management

Tools

Helpshift

Zendesk

Job description

Job Description

We are looking for an experienced Senior Manager – Professional Services to manage enterprise-level clients and drive successful implementation and delivery of solutions.

The ideal candidate should have strong experience working with enterprise customers in a Product or SaaS-based environment, with the ability to manage client relationships, understand business requirements, and ensure successful project delivery.

Experience with customer support platforms such as Helpshift, Zendesk, or similar products will be highly preferred.

Company: Helpshift Technologies

Website: Visit Website

LinkedIn: Visit LinkedIn

Business Type: Small/Medium Business

Company Type: Product

Business Model: B2B

Funding Stage: Acquired

Industry: Information Technology

Salary Range: ₹ 30-45 Lacs PA

Key Responsibilities

• Manage and build strong relationships with enterprise-level clients.
• Lead customer implementations and ensure successful delivery of solutions.
• Understand customer requirements and translate them into effective solutions.
• Work closely with Product, Engineering, and other internal teams to deliver client requirements.
• Manage multiple client engagements and ensure timely delivery.
• Identify and resolve customer issues and implementation challenges.
• Act as a trusted point of contact for enterprise customers.
• Drive customer satisfaction and successful adoption of the product.
• Work in a global environment supporting clients across APAC, Europe, and the Americas.
• Collaborate with senior stakeholders and internal leadership teams.

Required Skills & Experience

• Strong experience in Professional Services, Client Implementation, Consulting, or Enterprise Customer Delivery.
• Experience working with enterprise-level clients.
• Strong background in a Product or SaaS-based organization.
• Excellent client-facing and stakeholder management skills.
• Strong communication, problem-solving, and project management abilities.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Experience with customer support platforms such as Helpshift, Zendesk, or similar platforms is preferred.