Senior Manager-Operations (Business Analytics)

Axis Max Life Insurance Limited; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Axis Max Life Insurance Limited in Gurugram is seeking a data insights professional to interpret briefs and develop reports aligning with requirements. You will analyze trends across the life insurance lifecycle and provide performance updates to inform decision-making.

The role focuses on end-to-end freelook and grievance insighting, data analysis, and governance; experience in corporate strategy is a plus. Strong analytical skills and stakeholder influence are essential for success.

Qualifications

• Strong analytical skills and ability to interpret complex data to craft actionable insights.
• Experience in data/process insighting and reporting, preferably in life insurance or financial services.
• Excellent communication and ability to influence stakeholders across senior management.
• Ability to manage projects, timelines and deliverables in a matrix environment.

Responsibilities

• Interpret briefs and develop reports that align with requirements.
• Analyze trends and reconcile data to enable informed decision-making.
• Lead end-to-end freelook/grievance insighting and governance initiatives.
• Collaborate with cross-functional teams to identify levers and drive process improvements.

Skills

Data analysis

Reporting

Stakeholder management

Grievance management

Cross-functional collaboration

Problem solving

Education

Bachelor's in Business/Finance/Analytics

Tools

Statistical tools

Excel

Job description

The incumbent will be responsible for interpreting briefs and developing reports that align with specified requirements. This includes comparing and reconciling data, analyzing trends, and ensuring accuracy to enable informed decision-making across internal and external forums w.r.t grievances. The role involves insighting across life insurance cycle from Onboarding, Issuance, Freelook and grievance and showcasing with performance updates and identifying areas of lag.

Key responsibilities include end-to-end management of freelook/grievance insighting and business insighting. A strong understanding of grievance management and data analysis is essential. Prior experience in corporate strategy roles will be an added advantage.

Key Actionable

• Assess the overall function performance (against historical, target, as well as competition numbers) and identify problem areas
• Deep-dive identified areas to get actionable insights; Prepare action plans (to resolve identified issues) and program manage these initiatives as part of the regular operations and transformation governance forums.
• Execute and deliver on projects with predetermined measures of success
• Work with cross functional team to identify and analyze key levers impacting the process / work area
• Bring an outside in perspective to the business problem. Use networks within and outside of the industry to learn best practices and evaluate how they can be used and applied to Max Life’s business problems.

Measures of Success

• Quality of Deliverables
• Process Improvement and Strategic impact
• Innovation and adoption
• Timeliness of Monthly forecasts, projections and strategic presentations

Key Goal (Business)

Provide analytical and strategic support to the team by tracking and reviewing important KPI’s (complaints, freelook cancellations etc.) across channels. Perform diagnostics on identified problem areas and working with relevant teams to problem-solve.

• Graduate from a recognized university (Grade B or above) with a strong academic foundation in business, finance, or analytics.
• Experience in Data/process insighting roles will be an advantage
• Life insurance experience preferred, but not mandatory
• Excellent communication skills and a thoughtful, persuasive personal style.
• Self-starters comfortable in a project-oriented environment and comfortable in dealing with large cross functional projects.
• Being boundary-less is of critical importance as the role will require working through several business projects.
• Ability to influence key stakeholders and operational owners through well-articulated strategies backed up with metric driven value statements.
• Analytical skills and judgment to solve problems with limited information at hand by learning and using statistical tools and logics.
• Ability to develop, test and validate hypotheses. Should be competent at analyzing both quantitative and qualitative data.
• Strong analytical skills with the ability to interpret data and craft compelling narratives.
• Creative mindset with attention to detail and ability to work under tight deadlines.
• Exposure to senior management interactions and strategic projects