Senior Manager- Renewals (Analytics)

Axis Max Life Insurance Limited; Gurugram District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Axis Max Life Insurance Limited in Gurugram invites a analytics professional to govern grievance insighting and business insighting, translating briefs into reports, identifying trends, and presenting KPI updates to senior stakeholders.

You will work with cross‑functional teams, leverage Power BI and SQL, and drive data‑driven strategies across channels, with a focus on timeliness, accuracy, and strategic impact.

Qualifications

• Graduate with strong foundation in business, finance, or analytics.
• Experience in corporate strategy is advantageous.
• Life insurance sector experience preferred but not required.

Responsibilities

• End-to-end management of grievance insighting and business insighting.
• Prepare action plans and program manage initiatives in governance forums.
• Deliver projects with predefined success metrics.
• Collaborate with cross-functional teams to analyze levers affecting processes.
• Use outside-in perspective to adopt best practices from industry.

Skills

Power BI

SQL

Data analysis

Grievance management

Stakeholder communication

Education

Bachelor's degree in Business/Analytics/Finance

Job description

The incumbent will be responsible for interpreting briefs and developing reports that align with specified requirements. This includes comparing and reconciling data, analyzing trends, and ensuring accuracy to enable informed decision‑making across internal and external forums w.r.t grievances. The role involves grievance insighting and showcasing with performance updates and identifying areas of lag.

Key responsibilities include end‑to‑end management of grievance insighting and business insighting. A strong understanding of grievance management and data analysis is essential. Proficiency in Power BI is required, with SQL knowledge preferred. Prior experience in corporate strategy roles will be an added advantage.

Key Actionable

• Assess the overall function performance (against historical, target, as well as competition numbers) and identify problem areas
• Deep‑dive identified areas to get actionable insights; Prepare action plans (to resolve identified issues) and program manage these initiatives as part of the regular operations and transformation governance forums.
• Execute and deliver on projects with predetermined measures of success
• Work with cross functional team to identify and analyze key levers impacting the process / work area
• Bring an outside‑in perspective to the business problem. Use networks within and outside of the industry to learn best practices and evaluate how they can be used and applied to Max Life’s business problems.

Measures of Success

• Quality of Deliverables
• Process Improvement and Strategic impact
• Innovation and adoption
• Timeliness of Monthly forecasts, projections and strategic presentations

Key Goal (Business)

Provide analytical and strategic support to the team by tracking and reviewing important KPI’s (complaints, freelook cancellations etc.) across channels. Perform diagnostics on identified problem areas and working with relevant teams to problem‑solve;

• Graduate from a recognized university (Grade B or above) with a strong academic foundation in business, finance, or analytics.
• Experience in "corporate strategy" roles will be an advantage
• Life insurance experience preferred, but not mandatory
• Excellent communication skills and a thoughtful, persuasive personal style.
• Self‑starters comfortable in a project‑oriented environment and comfortable in dealing with large cross‑functional projects.
• Being boundary‑less is of critical importance as the role will require working through several business projects.
• Ability to influence key stakeholders and operational owners through well‑articulated strategies backed up with metric‑driven value statements.
• Analytical skills and judgment to solve problems with limited information at hand by learning and using statistical tools and logics.
• Ability to develop, test and validate hypotheses. Should be competent at analyzing both quantitative and qualitative data.
• Strong analytical skills with the ability to interpret data and craft compelling narratives.
• Creative mindset with attention to detail and ability to work under tight deadlines.
• Exposure to senior management interactions and strategic projects