Senior Manager - Operation Technology & Strategy

JLL; Gurugram District; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

JLL in Gurugram, India, seeks a Senior Manager - Operation Technology & Strategy with 7–12 years of hands-on experience in automation, low-code development, and AI-driven process transformation. You will bridge business operations and digital innovation by designing and deploying Power Platform solutions, AI agents, and seamless SaaS integrations.

Lead solution design, manage requirements, and collaborate with Power Platform developers and IT teams to ensure secure, scalable deployments.

Qualifications

• 7–12 years of experience in business analysis, low-code solution development, or automation project delivery.
• Expert-level proficiency in Microsoft Power Platform (Power Apps, Power Automate, Power BI, AI Builder, Power Pages).
• Direct experience with Agentic Solutions—designing AI-powered business assistants and conversational experiences.
• Strong understanding of SaaS integration and governance.
• Agile delivery experience.

Responsibilities

• Requirements management and translating into designs for Power Apps, flows and AI-powered solutions.
• Analyze workflows to automate or enhance via Power Platform and Agentic capabilities.
• Produce BRD, functional specs, and user stories for AI-enhanced processes.
• Collaborate with developers, architects, and IT to ensure secure, scalable deployments.
• Lead SIT/UAT for Power Platform applications and copilots.
• Drive adoption of generative AI features and agent-based automation.

Skills

Power Platform

AWS Bedrock Agentcore

Automation

Low-code development

AI-powered automation

SaaS integration

Education

Bachelor's degree in computer science, Engineering, or related technical field

Tools

Power Apps

Power Automate

Power BI

Dataverse

Custom Connectors

Job description

Job Title: Senior Manager - Operation Technology & Strategy

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Job Description: We are seeking a highly skilled and visionary MS Power Platform & AWS Bedrock Agentcore expert with 7–12 years of experience in automation, low-code application development, and AI-driven process transformation. You will act as the strategic bridge between business operations and digital innovation—designing, developing, configuring, and deploying advanced Power Platform solutions, Agentic process assistants, and generative AI-driven automation. Your focus will be on enabling rapid business transformation through low-code development, conversational bots, AI agents, and seamless SaaS integration. This is an individual contributor role requiring deep technical expertise, strong solution design skills, and the ability to partner with cross-functional teams to deliver enterprise-grade automation solutions.

Key Responsibilities Business Analysis & Solution Design

Requirements Management – Gather, refine, and prioritize business requirements; translate them into actionable designs for Power Apps, Power Automate flows and AI-powered solutions and agents.

Process Optimization – Analyze existing workflows and identify opportunities to automate or enhance via Power Platform and Agentic capabilities.

Solution Documentation – Produce clear business requirement documents, functional specifications, and user stories for AI-enhanced business process solutions.

Technical Collaboration – Work closely with Power Platform developers, architects, and IT teams to ensure solutions align with best practices for security, scalability, and maintainability.

Quality Assurance – Lead and support SIT/UAT cycles for Power Platform applications and AI copilots, ensuring they meet requirements and deliver measurable business outcomes.

Innovation Leadership – Drive adoption of generative AI features, custom connectors, and AI Builder components to expand solution capabilities.

Stakeholder Management – Engage and manage relationships with business leaders, technology partners, and end-users to ensure success.

Continuous Learning – Stay current on new features in Power Platform, AWS Bedrock Agentcore, AI Builder, and related Microsoft technologies.

Development & Configuration

Solution Development – Design and build enterprise-grade applications using Power Apps (Canvas & Model driven), Power Automate, Power BI, Power Pages, and Agentic tools

AI Integration – Configure AI Builder models, prompts, and agentic workflows to deliver intelligent automation and conversational capabilities.

Custom Connectors & APIs – Develop and integrate custom connectors, REST APIs, and third-party services into Power Platform solutions.

Dataverse Configuration – Architect and configure Dataverse tables, relationships, business rules, and security roles for scalable solutions.

Automation Workflows – Configure robust process automation using Power Automate for approvals, integrations, and event-driven processes.

POC & Prototype Development – Rapidly create Proof-of-Concepts to validate business ideas and showcase capabilities for adoption.

Security & Governance Compliance – Apply DLP policies, environment strategies, and security best practices for enterprise deployments.

Performance Optimization – Monitor and refine application and flow performance; apply analytics for continuous improvement.

Deployment & Support – Handle solution packaging, deployment pipelines, and post-go-live support in alignment with DevOps practices.

User Enablement – Develop training materials, in-app guidance, and knowledge base documentation to support solution adoption.

Education & Experience

Bachelor’s degree in computer science, Engineering, or related technical field.

7–12 years of experience in business analysis, low-code solution development, or automation project delivery.

Expert-level proficiency in Microsoft Power Platform (Power Apps, Power Automate, Power BI, AI Builder, Power Pages).

Direct experience with Agentic Solutions—designing AI-powered business assistants and conversational experiences.

Strong understanding of SaaS integration and governance.

Agile delivery experience.

Technical Expertise Microsoft Certification in Power Platform (PL-400 or PL-600 preferred).

Advanced skills in Dataverse data modeling, AI Builder, integration, and custom connector development.

Experience embedding Power Platform apps into Microsoft 365/Dynamics ecosystems.

Familiarity with generative AI concepts, prompt engineering, and agent-based automation.

Proficiency in Python, SQL, or VBA for advanced data and business process automation.

Ideal Candidate Attributes

Strategic thinker with a focus on hands‑on delivery and measurable impact.

Passionate about automation, AI innovation, and rapid low‑code configuration.

Strong analytical and problem-solving abilities.

Excellent communication skills for a cross-functional environment.

Adaptable, self‑driven, and able to thrive in fast‑paced technology ecosystems.

Certifications (Good to Have)

CBAP (Business Analysis Professional)

Power Platform Developer (PL-400), Solution Architect (PL-600)

Copilot Studio/Conversational AI certifications

AWS Bedrock AgentCore certifications

• Product Owner / Agile certifications