Associate Director - Insurance Operations

Marsh Agency; Mumbai; Híbrido; INR 3.000.000 - 5.500.000; Jornada completa

Descripción de la vacante

Marsh is seeking an Associate Director of Insurance Operations for its Mumbai-based fiduciary invoicing function within Risk. This hybrid role requires in-office presence at least three days per week and a strong track record in strategic operations leadership and change management.

Ideal candidates will bring deep expertise in insurance operations, stakeholder engagement, and people development, with a passion for continuous improvement and cross-functional collaboration across global teams.

Formación

• Minimum bachelor's degree preferred.
• 8–10 years of team leadership and people management experience.
• Data-driven mindset with analytics-driven decision making.

Responsabilidades

• Collaborate with senior leadership to develop and implement strategic initiatives that improve operational efficiency across insurance processes.
• Lead change management initiatives to ensure smooth transitions during transformations and align stakeholders.
• Mentor and develop Team Leaders and Operations Managers for performance optimization.
• Build relationships with global leadership to facilitate communication and trust.
• Oversee processes that optimize information exchange among teams, clients and partners.

Conocimientos

English

Communication

Analytics

Stakeholder mgmt

Educación

Bachelor's degree

Herramientas

Excel

Word

Outlook

Access

Descripción del empleo

We are seeking candidates to join our Fiduciary Invoicing team, a part of our Risk business at Marsh based in the Mumbai office. This is a hybrid role that requires working in the office at least three days a week.

Associate Director – Insurance Operations

Marsh Risk is seeking a strategic and results-oriented leader to join our Operations team as the Associate Director of Insurance Operations. This key role will be based in Mumbai and requires a commitment to in-office collaboration at least three days a week. The ideal candidate will have a comprehensive understanding of the insurance landscape and a proven track record of driving operational excellence through innovative strategies, effective stakeholder engagement, and leadership in change management.

Operations Management

• Collaborate with the senior leadership to develop and implement strategic initiatives that enhance operational efficiency and effectiveness across various insurance processes.
• Support the transformation of operations to meet evolving market demands and client expectations, contributing to Marsh's position as a thought leader in the insurance industry.
• Act as a key contributor in sharing insights and best practices through internal and external forums. Facilitate discussions on emerging trends, innovative solutions, and the future of insurance operations.
• Work closely with key stakeholders across business units to identify development needs and create tailored training programs that empower teams and enhance performance.
• Build and maintain strong relationships with global leadership to foster trust and facilitate seamless communication.
• Oversee the implementation of processes that optimize information exchange among internal teams, clients, and strategic partners.
• Serve as a point of escalation for complex inquiries, ensuring timely and effective resolution of issues.
• Lead change management initiatives to ensure smooth transitions during operational transformations.
• Develop and implement strategies that prepare teams for change, minimize resistance, and maximize engagement, ensuring alignment and communication among all stakeholders.
• Assist in managing the Cost and Service teams, contributing to the development of both short-term and long-term financial and operational plans.
• Ensure effective utilization of resources and alignment of investments with strategic goals.
• Proactively evaluate team performance, providing constructive feedback and conducting performance reviews.
• Champion a culture of continuous improvement by establishing mechanisms for sharing best practices and driving innovation within the team.

People Management/ Development

• Collaborate with HR to design and implement a comprehensive Talent Management strategy that aligns with organizational goals, focusing on succession planning and leadership development across multiple teams
• Mentor and develop Team Leaders and Operations Managers, providing guidance on effective team management, conflict resolution, and performance optimization.
• Lead change management initiatives to ensure smooth transitions during organizational changes, providing support and resources to team leaders to help them manage their teams effectively.
• Champion initiatives that promote employee engagement and satisfaction, ensuring a positive work environment that encourages collaboration and innovation.

Qualifications

What you need to have

• Minimum bachelors degree preferred

Skills

• Languages: English is essential
• Excellent communication skills both verbal and written
• Excellent computer skills and proficient in excel, word, outlook, and access

To Be Successful In This Role, You Will Need

• A minimum of 8-10 years of experience in team leadership and people management, preferably within the general insurance industry.
• A data-driven mindset with a strong ability to make informed decisions based on analytics.
• Exceptional communication and presentation skills, with the ability to engage effectively with diverse audiences.
• Proven problem-solving capabilities, with a proactive approach to identifying and addressing challenges in a fast-paced environment.
• Strong stakeholder management skills, with a focus on building collaborative relationships across departments.

What makes you stand out

• Experience in change management and implementing training programs.
• Familiarity with Marsh Specialty's systems and processes.
• Relevant certifications in insurance or management.

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one "anchor day" per week on which their full team will be together in person.