Senior Manager – Information Technology (TIS)

DESRI; Hyderabad; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

DESRI is seeking a Senior Manager, Information Technology, to build and lead the firm’s internal IT function currently run by an MSP. The role is about establishing and scaling a modern IT organization to support growth across multiple sites and remote workers.

The ideal candidate will balance strategic planning with hands-on execution, lead a global IT team across the U.S. and India, and partner with stakeholders to optimize technology solutions and workflows while ensuring security and

Qualifications

• 8–10 years of IT leadership experience including enterprise infrastructure, cybersecurity, and end-user support.
• Experience leading IT operations in multi-site, cross-border environments across distributed assets.
• Experience building, scaling, or transforming internal IT organizations.
• Demonstrated success managing distributed or global technology teams.
• Strong understanding of cloud infrastructure, IAM, endpoint management, networking, and cybersecurity best practices.
• Hands-on experience deploying and managing enterprise workloads in Microsoft Azure.
• Experience managing enterprise SaaS ecosystems including Microsoft 365.
• Proven ability to communicate with executive leadership and non-technical stakeholders.
• Strong project management, vendor management, and budgeting experience.

Responsibilities

• Develop and execute DESRI’s enterprise IT roadmap aligned with business objectives and growth.
• Establish the internal IT operating model, governance, policies, and processes.
• Build, mentor, and lead a global IT team across the U.S. and India.
• Manage relationships with external technology vendors, consultants, and service providers.
• Develop and manage the IT budget, including software, infrastructure, and staffing investments.
• Oversee infrastructure including networking, cloud services (Azure), identity management, endpoints, and collaboration tools.
• Ensure reliable, secure, and scalable technology services across offices and remote staff.
• Lead cybersecurity strategy, governance, and operational security programs.
• Establish security policies, controls, and monitoring capabilities; manage cyber risk and incident response.
• Ensure compliance with security, regulatory, and audit requirements.

Skills

IT leadership

Azure Cloud

Cybersecurity

Vendor mgmt

Budgeting

ITSM

End-user support

Cross-functional collab

Education

Bachelors in IT

Tools

Microsoft 365

Azure AD

HRIS systems

Entra ID

Collaboration tools

Job description

About the role

DESRI is seeking a Senior Manager, Information Technology, to build and lead the firm’s internal IT function which is currently run by an MSP. This is a unique opportunity to establish and scale a modern IT organization within a growing infrastructure company. Reporting to senior leadership, Senior Manager, IT will be responsible for developing DESRI’s overall IT strategy, managing enterprise systems and infrastructure, overseeing cybersecurity and compliance initiatives, and delivering exceptional end-user support across the organization.

The successful candidate will lead an IT team and will be responsible for building and scaling the IT organization over time. This role requires a hands-on leader who can balance strategic planning with operational execution while partnering closely with stakeholders across all business functions.

What you’ll do

• Develop and execute DESRI’s enterprise IT roadmap aligned with business objectives and long-term growth plans.
• Establish the firm’s internal IT operating model, governance structure, policies, and processes.
• Build, mentor, and lead a high-performing global IT team across the U.S. and India.
• Manage relationships with external technology vendors, consultants, and service providers.
• Develop and manage the IT budget, including software, infrastructure, and staffing investments.
• Oversee enterprise technology infrastructure, including networking, cloud services (primarily Microsoft Azure), identity management, endpoint management, and collaboration platforms.
• Ensure reliable, secure, and scalable technology services across multiple office locations and remote employees.
• Lead hardware lifecycle management and employee technology onboarding/offboarding processes.
• Drive continuous improvement in end-user experience and IT service delivery.
• Lead cybersecurity strategy, governance, and operational security programs.
• Establish and maintain security policies, controls, and monitoring capabilities.
• Partner with internal stakeholders and external experts to manage cyber risk, incident response planning, and business continuity programs.
• Ensure compliance with applicable security, regulatory, and audit requirements.
• Partner with Human Capital, Finance, Legal, Development, Asset Management, and other teams to optimize technology solutions and workflows.
• Oversee implementation, administration, integration, and support of enterprise applications, including Microsoft 365, identity platforms (Microsoft Entra ID / Azure AD), HRIS systems, and collaboration tools.
• Establish IT service management processes, a Help Desk, and performance metrics.
• Create a culture of responsiveness, accountability, and customer service within the IT organization.
• Ensure timely resolution of technical issues while maintaining high levels of employee satisfaction.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 8-10 years of progressive IT leadership experience, including responsibility for enterprise infrastructure, cybersecurity, and end-user support functions.
• Experience leading IT operations in a multi-site, cross-border environment, including support for geographically distributed operating assets, remote facilities, and corporate offices across multiple jurisdictions.
• Experience building, scaling, or transforming internal IT organizations.
• Demonstrated success managing distributed or global technology teams.
• Strong understanding of cloud infrastructure, identity and access management, endpoint management, networking, and cybersecurity best practices.
• Hands-on experience deploying and managing enterprise workloads in Microsoft Azure.
• Experience managing enterprise SaaS ecosystems, including Microsoft 365 and related collaboration technologies.
• Proven ability to communicate effectively with executive leadership and non-technical stakeholders.
• Strong project management, vendor management, and budgeting experience.

Preferred Qualifications

• Experience supporting rapidly growing organizations.
• Familiarity with cybersecurity frameworks such as NIST or ISO 27001.
• Experience implementing AI-enabled productivity tools and automation solutions.
• Relevant certifications such as CISSP, CISM, PMP, ITIL, Azure, AWS, or equivalent.