Senior Manager - Financial services (Loyalty)

IndiGo; Gurgaon; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

IndiGo is seeking a strategic professional within its financial services Loyalty division to optimize and expand financial partnerships. You will drive the development and execution of partnership strategies, manage relationships with IndiGo and financial partners, and ensure alignment with Loyalty program goals to unlock mutual growth opportunities.

You will collaborate with marketing, analytics, product and operations teams to stitch joint initiatives, monitor KPIs, prepare executive-ready

Qualifications

• Bachelor’s degree in business/marketing/finance or related field.
• Experience in partnership management or loyalty programs with finance partnerships.
• Proven track record in developing and executing strategic partnership initiatives.
• Strong leadership to inspire teams and drive goals.
• Analytical, data-driven decision making and problem solving.
• Excellent communication, negotiation and relationship-building skills.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Experience in financial services or loyalty sectors is highly desirable.

Responsibilities

• Develop comprehensive financial partnership strategies to grow member acquisitions, engagement, revenue generation and portfolio effectiveness.
• Manage relationships with strategic financial partners and key stakeholders.
• Execute partnership agreements aligning with terms and maximizing mutual benefit.
• Coordinate marketing efforts and joint initiatives with partners.
• Monitor KPIs to evaluate partnership performance and growth.
• Analyze performance data and trends to optimize strategies.
• Prepare reports and presentations for executive review.
• Contribute to budgeting, forecasting and expenditure monitoring.
• Mentor the partnerships team and foster high performance.
• Collaborate with cross-functional teams to achieve objectives.
• Support a culture of collaboration, innovation and excellence.

Skills

Partnership management

Loyalty program mgmt

Strategic planning

Leadership

Data analytics

Negotiation

Communication

Education

Bachelor's degree

Master's degree preferred

Job description

Role Overview:

We are seeking a strategic professional, within the financial services Loyalty business , to optimize and expand financial partnerships with IndiGo. This role will be instrumental in driving the development and execution of financial partnership strategies, managing relationships with both IndiGo and financial partners , and ensuring alignment with Loyalty program objectives to achieve mutual growth opportunities.

Key Responsibilities:

• Drive the development of comprehensive financial partnership strategies that enhance member acquisitions , engagement, revenue generation, retention and overall partnership and portfolio effectiveness.
• Manage relationships with strategic financial partners, serving as the primary point of contact for key stakeholders.
• Execution of financial partnership agreements, ensuring alignment with contractual terms and conditions and maximizing mutual benefit.
• Collaborate closely with internal teams to coordinate marketing efforts, promotional activities, and joint initiatives with financial partners.
• Monitor and drive key performance indicators (KPIs) to evaluate the success and impact of financial partnerships for IndiGo. Example: member acquisitions, activations, engagements, incremental portfolio spends and driving incremental business growth.
• Analyze financial partnership performance data and product / market trends to derive actionable insights and optimize strategies , via influential and ROI driven data sheets, to enhance financial partnerships growth.
• Prepare comprehensive reports and presentations on both IndiGo and financial partner performance for executive review and strategic planning purposes.
• Prepare and manage the financial aspects of financial partnership initiatives, including budget planning, forecasting, and expenditure monitoring.
• Contribute to P/L management for the financial partnerships segment, demonstrating fiscal responsibility and strategic investment.
• Provide mentorship to the financial partnerships team, fostering a high-performance culture and professional development opportunities.
• Collaborate effectively with cross-functional teams, including marketing, product development, analytics, and operations, to achieve partnership objectives and drive program success and tasks, in a timely manner
• Support a culture of collaboration, innovation, and excellence within the financial partnerships team.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field; Master's degree preferred.
• Experience in partnership management, loyalty program management, or related fields, with a focus on financial partnerships.
• Proven track record of successfully developing and executing strategic and financial partnership initiatives that drive business results.
• Strong leadership skills with the ability to inspire and motivate teams towards achieving goals.
• Exceptional analytical skills with a data-driven approach to decision-making and problem-solving.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.
• Extensive experience in the financial services industry or loyalty sector is highly desirable.

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