Senior Manager - Digital Business Group

PeopleStrong; Mumbai; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

HDFC ERGO General Insurance in Mumbai seeks a Senior Manager for the Digital Business Group. You will lead end-to-end health insurance initiatives, focusing on product design, pricing, underwriting, onboarding journeys, policy issuance and servicing, and claims lifecycle.

You will partner with Product, Underwriting, Claims, Compliance, Tech and Operations to optimize digital journeys and drive growth. The role requires an MBA or engineering degree, 8–12+ years in health/insurtech/digital

Qualifications

• Full-time MBA / Engineer from a institute.
• Background – General Insurance, Health Insurance, Non-life Insurance, Insurtech, Channel Partner management.
• 8–12+ years of experience in health insurance / insurtech / digital partnerships

Responsibilities

• Responsible for top-line & bottom-line
• Engage & interact with internal stakeholders - Product, Underwriters, Compliance, Claims etc.
• Competition products & process mapping - Become familiar with the competition to stay ahead of them
• Ability to engage and manage channel Partner
• Drive growth by increasing visibility and wallet share while strengthening client relationships through new solutions
• Create and enforce plans that will help meet the needs of the organization & the client
• Co-create & innovate solutions with channel Partner for product & process
• Work quickly to address and resolve customer issues
• Align with the overall strategy of the vertical & its execution
• Encourage high-sales and good customer service practices

Skills

Strong business acumen

Excellent interpersonal skills

Excellent Communication

Presentation skills

Data-driven mindset

Education

MBA

Engineer

Job description

End Date 19 Jun 2027

Required Experience 3 - 6 years

Basic Section

New Job Title Senior Manager - Digital Business Group

No. Of Openings 1

Grade M1

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel DBG

Business Function Sales

Cost Center Digital Partners

Cost Center Code 1896

Department Retail Business Group

Function Direct

Business Zone NA

Job Role Relationship Manager

Country India

Region West

State Maharashtra

Branch Code 2124

Type of Office Corporate

Skills

Skill

B.com

CERTIFICATION

Working Language

Job Description

Core: · Demonstrate strong understanding of end-to-end A&H Product & core focus on health insurance lifecycle: § Product design & pricing fundamentals, Underwriting & onboarding journeys, Policy issuance & servicing, Claims lifecycle & TAT management · Continuously optimize customer journeys and digital processes to improve conversion & experience § Ideate new proposition to drive growth in business compared to competition on the partner platforms § Prospect Funnel improvement by regularly analysing the data including platform analysis, price benchmarking etc. § Understand how tech works & processes related to the same work · Work closely with Product, Underwriting, Claims, Compliance, Tech, and Operations teams

Key Requirements – Education & Certificates

· Full-time MBA / Engineer from a institute

· Background – General Insurance, Health Insurance, Non-life Insurance, Insurtech, Channel Partner

management.

· 8–12+ years of experience in health insurance / insurtech / digital partnerships

· Key Requirements - Experience &Skills

Must haves:

· Strong business acumen

· Deep understanding of A&H products, focus on health insurance products & processes

· Ability to engage with multiple stakeholders

· Excellent interpersonal skills / relationship management

· Excellent Communication and Presentation Skills

· Data-driven mindset with strong analytical and problem-solving abilities

What will the candidate do:

· Responsible for top-line & bottom-line

· Engage & interact with internal stakeholders - Product, Underwriters, Compliance, Claims etc.

· Competition products & process mapping - Become familiar with the competition to stay ahead of them

· Ability to engage and manage channel Partner

· Drive growth by increasing visibility and wallet share while strengthening client relationships through

new solutions

· Create and enforce plans that will help meet the needs of the organization & the client

· Co-create & innovate solutions with channel Partner for product & process

· Work quickly to address and resolve customer issues

· Align with the overall strategy of the vertical & its execution

· Encourage high-sales and good customer service practices