Senior Manager - Customer Service & Logistics India

Campari Group; Delhi; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

Campari Group in India leads end-to-end Customer Service and Logistics, ensuring reliable product flow from source to customer and cost-effective operations.

As senior CS&L leader, you will coordinate with Commercial, Finance, Planning, Tax, Legal and regional Supply Chain teams to drive service and performance improvements while managing budgets and vendor governance.

Qualifications

• Graduate degree in Supply Chain, Logistics or related field.
• 5–7 years in CS, logistics or supply-chain roles with leadership.
• Experience in Alcobev, beverages or regulated FMCG preferred.
• Experience with SAP or other ERP systems.
• Strong English communication and data analysis skills.

Responsibilities

• Lead customer service and order-to-cash execution.
• Govern imports, customs clearance, bonded warehousing and distribution.
• Ensure shipment visibility and documentation accuracy.
• Own logistics budgets and cost-control initiatives.
• Lead cross-functional supply-chain projects.

Skills

Customer service

Logistics

Stakeholder mgmt

Excel

English fluency

Education

Graduate degree in Supply Chain

Tools

SAP

ERP systems

Job description

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

Role Purpose

Lead end-to-end Customer Service & Logistics for India, ensuring reliable product flow from source to customer, compliant and cost-effective operations, disciplined order-to-cash execution, strong customer experience, and an agile operating model that supports business growth. The role is the senior India coordination point for operational issue resolution and works across Commercial, Finance, Planning, Tax, Legal, Quality, regional Supply Chain teams, external authorities, customers and logistics partners.

Key Accountabilities

• Customer Service & Order Management
• Lead customer service and order-to-cash execution, ensuring accurate orders, invoicing, delivery visibility and timely issue resolution.
• Drive service improvement through customer collaboration, missed-sales analysis and corrective actions.
• Logistics, Imports & Distribution
• Govern imports, customs clearance, bonded warehousing, inventory, 3PL operations and outbound distribution.
• Ensure shipment visibility, documentation accuracy, stock integrity and effective management of logistics partners.
• Regulatory & Compliance
• Ensure compliance with customs, excise, FSSAI, Legal Metrology, licensing, label registration and audit requirements.
• Maintain audit-ready records and preventive controls to protect business continuity.
• Planning, Inventory & Cost
• Partner with planning teams to manage availability, inventory health, SLOB, bond expiry and supply risks.
• Own logistics budgets, provisions, cost control, productivity initiatives and vendor governance.
• Systems, Controls & Projects
• Ensure effective SAP execution, KPI reporting, SOPs, controls and audit readiness.
• Lead automation, process improvement and cross-functional supply-chain projects supporting India growth.
• People & Stakeholder Leadership
• Lead and develop the India CS&L team with clear accountability, cross-training and succession coverage.
• Act as the senior India CS&L coordination point across Commercial, Finance, Supply Chain, authorities and service providers.

Key Relationships

Stakeholder Group

Key Interfaces

Internal

India Commercial and Sales, Finance and Controls, Tax, Legal, Quality/Regulatory, Demand and Supply Planning, Procurement, HR, IT/GBS, India leadership, APAC CS&L and regional/global Supply Chain teams.

External

Customers, distributors, 3PLs, transporters, customs brokers/CHAs, bonded warehouses, co-packers, consultants, auditors, regulatory authorities and other service providers.

Experience, Education & Skills

• Graduate degree in Supply Chain, Logistics, Operations, Commerce, Engineering or a related discipline; postgraduate qualification is an advantage.
• Typically 5-7 years of progressive experience in customer service, logistics, import/export, supply-chain operations or a related function, including meaningful team and stakeholder leadership.
• Strong preference for experience in Alcobev, beverages, FMCG or another highly regulated consumer-goods environment.
• Working knowledge of bonded warehousing, customs, excise, FSSAI, Legal Metrology, taxation interfaces and India import/export operations.
• Demonstrated experience with SAP or another ERP, process controls, reporting and systems/process implementation.
• Commercial understanding of logistics contracts, 3PL governance, freight and warehousing costs, budgeting, provisions and vendor payments.
• Strong problem-solving, prioritisation, negotiation and cross-functional stakeholder-management skills.
• Ability to work with ambiguity, manage urgent escalations and convert operational detail into clear decisions for senior leadership.
• Strong written and spoken English; confident communication with regional/global teams, customers, vendors and authorities.
• Advanced Excel and data-analysis capability; interest in automation, digital tools and continuous improvement.

Leadership Competencies

• Customer and business orientation
• Ownership and accountability
• Agility and calm issue resolution
• Strategic thinking with disciplined execution
• Influencing without authority
• Risk and compliance mindset
• People development and succession focus
• Continuous improvement and data-led decision making

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Campari Group believes that fair compensation and equal opportunities are crucial for employees’ well-being, empowerment, and engagement. Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.