Sr. Manager - Customer Service and Logistics

Campari Group; Gurugram District; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Campari Group India seeks a senior Customer Service & Logistics leader to manage end-to-end operations, ensure reliable product flow, compliant and cost-efficient practices, and strong order-to-cash execution. You will coordinate with Commercial, Finance, Planning, Tax, Legal, Quality and regional Supply Chain teams, plus external authorities and logistics partners.

The role requires 5–7 years in customer service or logistics, experience in Alcobev or FMCG, SAP or ERP expertise, and proven

Qualifications

• Typically 5-7 years of progressive experience in customer service, logistics, import/export, supply-chain operations or a related function, including meaningful team and stakeholder leadership.
• Strong preference for experience in Alcobev, beverages, FMCG or another highly regulated consumer-goods environment.
• Working knowledge of bonded warehousing, customs, excise, FSSAI, Legal Metrology, taxation interfaces and India import/export operations.
• Demonstrated experience with SAP or another ERP, process controls, reporting and systems/process implementation.

Responsibilities

• Lead customer service and order-to-cash execution, ensuring accurate orders, invoicing, delivery visibility and timely issue resolution.
• Drive service improvement through customer collaboration, missed-sales analysis and corrective actions.
• Govern imports, customs clearance, bonded warehousing, inventory, 3PL operations and outbound distribution.
• Ensure shipment visibility, documentation accuracy, stock integrity and effective management of logistics partners.
• Ensure compliance with customs, excise, FSSAI, Legal Metrology, licensing, label registration and audit requirements.
• Maintain audit-ready records and preventive controls to protect business continuity.
• Partner with planning teams to manage availability, inventory health, SLOB, bond expiry and supply risks.
• Own logistics budgets, provisions, cost control, productivity initiatives and vendor governance.
• Ensure effective SAP execution, KPI reporting, SOPs, controls and audit readiness.
• Lead automation, process improvement and cross-functional supply-chain projects supporting India growth.
• Lead and develop the India CS&L team with clear accountability, cross-training and succession coverage.
• Act as the senior India CS&L coordination point across Commercial, Finance, Supply Chain, authorities and service providers.

Skills

Customer service

Logistics management

SAP ERP

Data analysis

Excel advanced

Education

Graduate degree in Supply Chain

Postgraduate qualification advantage

Tools

ERP systems

Job description

Campari Group is a major player in the global spirits industry, with a portfolio of over 50 premium and super premium brands, spreading across Global, Regional and Local priorities. Global Priorities, the Group’s key focus, include Aperol, Appleton Estate, Campari, SKYY, Wild Turkey e Grand Marnier. The Group was founded in 1860 and today is the sixth-largest player worldwide in the premium spirits industry. It has a global distribution reach, trading in over 190 nations around the world with leading positions in Europe and the Americas. The Group’s growth strategy combines organic growth through strong brand building and external growth via selective acquisitions of brands and businesses. Headquartered in Milan, Italy, Campari Group owns 18 plants worldwide and has its own distribution network in more than 20 countries. The Group employs approximately 4,000 people. The shares of the parent company, Davide Campari-Milano N.V. (Reuters CPRI.MI - Bloomberg CPR IM), have been listed on the Italian Stock Exchange since 2001. The Business Unit Asia and Pacific is the most dynamic and diverse of the Group. We operate directly in markets like China, Australia and India and through partnerships in the likes of South Korea, Japan, Vietnam, Singapore and Indonesia. Campari Group has great ambitions in Asia, and India will play an instrumental role in expanding the Group’s business in this continent.

Role Purpose

Lead end-to-end Customer Service & Logistics for India, ensuring reliable product flow from source to customer, compliant and cost-effective operations, disciplined order-to-cash execution, strong customer experience, and an agile operating model that supports business growth. The role is the senior India coordination point for operational issue resolution and works across Commercial, Finance, Planning, Tax, Legal, Quality, regional Supply Chain teams, external authorities, customers and logistics partners.

Key Accountabilities

1. Customer Service & Order Management

• Lead customer service and order-to-cash execution, ensuring accurate orders, invoicing, delivery visibility and timely issue resolution.
• Drive service improvement through customer collaboration, missed-sales analysis and corrective actions.

2. Logistics, Imports & Distribution

• Govern imports, customs clearance, bonded warehousing, inventory, 3PL operations and outbound distribution.
• Ensure shipment visibility, documentation accuracy, stock integrity and effective management of logistics partners.

3. Regulatory & Compliance

• Ensure compliance with customs, excise, FSSAI, Legal Metrology, licensing, label registration and audit requirements.
• Maintain audit-ready records and preventive controls to protect business continuity.

4. Planning, Inventory & Cost

• Partner with planning teams to manage availability, inventory health, SLOB, bond expiry and supply risks.
• Own logistics budgets, provisions, cost control, productivity initiatives and vendor governance.

5. Systems, Controls & Projects

• Ensure effective SAP execution, KPI reporting, SOPs, controls and audit readiness.
• Lead automation, process improvement and cross-functional supply-chain projects supporting India growth.

6. People & Stakeholder Leadership

• Lead and develop the India CS&L team with clear accountability, cross-training and succession coverage.
• Act as the senior India CS&L coordination point across Commercial, Finance, Supply Chain, authorities and service providers.

Key Relationships

Stakeholder Group

Key Interfaces

Internal

India Commercial and Sales, Finance and Controls, Tax, Legal, Quality/Regulatory, Demand and Supply Planning, Procurement, HR, IT/GBS, India leadership, APAC CS&L and regional/global Supply Chain teams.

External

Customers, distributors, 3PLs, transporters, customs brokers/CHAs, bonded warehouses, co-packers, consultants, auditors, regulatory authorities and other service providers.

Experience, Education & Skills

• Graduate degree in Supply Chain, Logistics, Operations, Commerce, Engineering or a related discipline; postgraduate qualification is an advantage.
• Typically 5-7 years of progressive experience in customer service, logistics, import/export, supply-chain operations or a related function, including meaningful team and stakeholder leadership.
• Strong preference for experience in Alcobev, beverages, FMCG or another highly regulated consumer-goods environment.
• Working knowledge of bonded warehousing, customs, excise, FSSAI, Legal Metrology, taxation interfaces and India import/export operations.
• Demonstrated experience with SAP or another ERP, process controls, reporting and systems/process implementation.
• Commercial understanding of logistics contracts, 3PL governance, freight and warehousing costs, budgeting, provisions and vendor payments.
• Strong problem-solving, prioritisation, negotiation and cross-functional stakeholder-management skills.
• Ability to work with ambiguity, manage urgent escalations and convert operational detail into clear decisions for senior leadership.
• Strong written and spoken English; confident communication with regional/global teams, customers, vendors and authorities.
• Advanced Excel and data-analysis capability; interest in automation, digital tools and continuous improvement.
• Customer and business orientation
• Ownership and accountability
• Agility and calm issue resolution
• Strategic thinking with disciplined execution
• Influencing without authority
• Risk and compliance mindset
• People development and succession focus
• Continuous improvement and data-led decision making