Senior Manager - Contact Centre Solutions

Accenture India Private Limited; Bengaluru; On-site; INR 2,000,000 - 4,500,000; Full time

Job summary

Accenture India Private Limited in Bengaluru is seeking a Senior Manager who will work closely with clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work include Nice CXone Contact Centre Solutions and Pre-Sales, and you will drive project management, technology deployment, and strategic planning.

You will create valid business cases, ROI generation and manage solution deployment with organized planning several

Qualifications

• Strong project management skills required.
• Experience with CXone or contact center solutions is a plus.
• Ability to create business cases and ROI analysis.

Responsibilities

• Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
• Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills.
• Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance

Skills

Project management

Pre-Sales

Client engagement

Problem solving

Job description

I&P-GN - SONG - Service - Nice CX One- Senior Manager Job Summary: You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work : Nice CXone Contact Centre Solutions and Pre-Sales As part of these, you will drive the following:

• Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
• Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills.
• Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance