I&P-GN - SONG - Service - Nice CX One- Senior Manager

Accenture PLC; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

Minimum 12+ years of experience is required. MBA/PGDM from tier 1 or 2. Cloud contact center/ CCaaS/ Conversational AI skills are essential, with Nice CXone experience considered a plus.

Areas of Work include Nice CXone Contact Centre Solutions and Pre-Sales, driving project management, ROI generation, and deployment planning.

Qualifications

• Minimum 12+ years of experience in consulting or technology roles.
• MBA/PGDM from tier 1 or 2.
• Strong understanding of CCaaS and AI-enabled contact center solutions.

Responsibilities

• Work with clients to design, build and implement initiatives that enhance business performance.
• Lead project management, ROI analysis and deployment of Nice CXone-based solutions.
• Collaborate with clients to deliver timely and effective outcomes.

Skills

Cloud contact center/ CCaaS/ Conversa>

Education

MBA/PGDM from tier 1 or 2

Job description

Job Summary

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

Areas of Work

Nice CXone Contact Centre Solutions and Pre-Sales

As part of these, you will drive the following:

• Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
• Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills.
• Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance

Professional & Technical Skills

• Use strong and well-established record of accomplishment in designing and delivering Nice CXone solution: Strong project management skills in planning and coordination for timely delivery
• Maximize critical thinking and problem-solving skills: Apply understanding of technology and software development cycle
• Demonstrate relevant financial and budget competencies

Must have skills

Cloud contact center/ CCaaS/ Conversational AI

Good to have skills

Nice CXone

Experience

Minimum 12+ years of experience is required

Educational Qualification

MBA/PGDM from tier 1 or 2

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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