#ACN GN - SONG - Service - Nice CX One - Senior Manager

Accenture in India; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Accenture is seeking a Senior Manager to lead Nice CXone contact center solutions and pre-sales initiatives across multiple Indian cities. You will work closely with clients to design, build and implement initiatives that enhance business performance, leveraging extensive PM experience and CCaaS/Conversational AI expertise.

The role requires leading end-to-end CCaaS/Conversational AI deployments, including CRM integration and agent screen pop, with consulting experience preferred.

Qualifications

• MBA from a tier 1 institute (good to have).
• 10+ years' experience in project management or technically relevant occupation, experience in Contact Center or telephony industry.
• Experience in leading at least 1 CCaaS/Conversational AI end-to-end implementation/Solutioning a must (which involves integration with CRM as well as Agent screen pop) + Consulting experience.

Responsibilities

• Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables.
• Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills.
• Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance.

Skills

Cloud contact center

CCaaS

Conversational AI

Education

MBA from a tier 1 institute

Tools

Nice CXone

Job description

Job Title - GN - SONG - Service - Nice CXOne - Senior Manager

Management Level: 06/ Senior Manager

Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai

Must have skills: Cloud contact center/ CCaaS/ Conversational AI

Good to have skills: Nice CXone

Job Summary

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

Areas of Work

Nice CXone Contact Centre Solutions and Pre-Sales

As part of these, you will drive the following:

• Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
• Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills.
• Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance

Professional & Technical Skills

• Use strong and well-established record of accomplishment in designing and delivering Nice CXone solution: Strong project management skills in planning and coordination for timely delivery
• Maximize critical thinking and problem-solving skills: Apply understanding of technology and software development cycle
• Demonstrate relevant financial and budget competencies

Additional Information

• MBA from a tier 1 institute (good to have)
• 10+ years' experience in project management or technically relevant occupation, experience in Contact Center or telephony industry.
• Experience in leading at least 1 CCaaS/Conversational AI end-to-end implementation/Solutioning a must (which involves integration with CRM as well as Agent screen pop) + Consulting experience

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world's largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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Accenture I&P shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network - a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network

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