I&P-GN - SONG - Service - Nice CX One- Manager

Accenture PLC; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Accenture is seeking an experienced consultant to work with clients on designing, building, and implementing initiatives that enhance business performance. You will collaborate on Nice CXone solutions and pre-sales activities, applying strong project management and financial acumen.

Desired candidates have 8+ years in project management or related fields, with exposure to contact centers or telephony. Prior CCaaS/Conversational AI implementations with CRM integration are required.

Qualifications

• 8+ years' experience in project management or technically relevant occupation.
• Experience in Contact Center or telephony industry.
• Experience leading at least 1 CCaaS/Conversational AI end-to-end implementation with CRM integration.

Responsibilities

• Use strong project management skills for managing workload and deliverables.
• Deploy understanding of technology and software development cycle.
• Create valid business cases, ROI generation and plan deployments months in advance.

Skills

Project management

Pre-Sales experience

Solution design

Critical thinking

Budget/financial acumen

CRM integration

Education

MBA (tier 1 institute)

Tools

Nice CXone

Job description

Job Summary

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

Areas of Work

Nice CXone Contact Centre Solutions and Pre-Sales

Responsibilities

• Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
• Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills.
• Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance

Professional & Technical Skills

• Use strong and well-established record of accomplishment in designing and delivering Nice CXone solution: Strong project management skills in planning and coordination for timely delivery
• Maximize critical thinking and problem-solving skills: Apply understanding of technology and software development cycle
• Demonstrate relevant financial and budget competencies

Additional Information

• MBA from a tier 1 institute (good to have)
• 8+ years' experience in project management or technically relevant occupation, experience in Contact Center or telephony industry.
• Experience in leading at least 1 CCaaS/ Conversational AI end-to-end implementation/Solutioning a must (which involves integration with CRM as well as Agent screen pop) + Consulting experience

Important Notice

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at [e-mail] immediately.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.