Contact Centre Solutions Manager

Accenture India Private Limited; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture India Private Limited in Bengaluru is seeking a Manager for I&P-GN - SONG - Service to collaborate with clients, designing, building and implementing initiatives to boost business performance.

You will drive project management, leverage software development lifecycle understanding, and create ROI-focused business cases for solution deployments, coordinating multiple months ahead.

Qualifications

• Experience with CXone or contact center solutions is a plus.
• Ability to prepare ROI-focused business cases and ROI justification.
• Strong coordination skills across teams and stakeholders.

Responsibilities

• Use strong project management skills to manage workload and key deliverables.
• Deploy understanding of technology and software development lifecycle to plan deployments.
• Create valid business cases with ROI generation for solution deployment and long-term planning.

Skills

Project management

Critical thinking

Problem-solving

Job description

I&P-GN - SONG - Service - Nice CX One- Manager

Job Summary: You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

Areas of Work : Nice CXone Contact Centre Solutions and Pre-Sales

As part of these, you will drive the following:

• Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
• Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills.
• Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance