Senior Manager - Client Solutions

Space Matrix; Bengaluru; On-site; INR 3,000,000 - 5,200,000; Full time

Job summary

Space Matrix, a leading Workplace Design and Build consultancy, seeks a seasoned Lead - Client Solutions in Bengaluru. You will spearhead regional business development, secure strategic client engagements, and drive growth across the Workplace, hospitality, and commercial sectors.

The role requires strong relationship building, market insight, and cross-functional collaboration to meet financial targets. You will work with design, marketing and client solutions teams to tailor solutions, expand

Qualifications

• Minimum 10+ years of experience managing intricate B2B sales cycles for multinational companies.
• Graduate or postgraduate degree in business, marketing, or related discipline.
• Proficient understanding of the Workplace Market Sector and experience in architecture/interior design firms.

Responsibilities

• Lead business development initiatives in the region, focusing on acquiring new clients and achieving sales targets.
• Manage the full sales cycle and accurately forecast new bookings to meet objectives.
• Build and maintain a strong industry network and relationships with key stakeholders.
• Collaborate with design, marketing, and client solutions teams to deliver integrated client offerings.
• Develop strategies to strengthen brand presence and market leadership.

Skills

Client solutions

Business development

Sales leadership

Strategic planning

Relationship management

Market research

Education

Graduate or postgraduate degree in business/marketing

Tools

CRM software

Job description

Space Matrix is a leading ‘Workplace Design and Build’ consultancy that specializes in creating innovative, sustainable, and human-centric work environments. SMG aims to revolutionise the interior design industry by pioneering DesignTech and offering innovative interior design and building design solutions that cater to the workplace, hospitality, residential, and commercial sectors.

Established in 2001 and headquartered in Singapore, we have a strong presence across APAC and beyond, we have more than 600 employees across 16 offices. We are a proud Great Place to Work certified company 7 years in a row.

Please visit www.spacematrix.com to learn more.

Role Overview

The Lead - Client Solutions role is pivotal in driving the growth and expansion of the organization by identifying and securing new business opportunities. This role focuses on developing strategic relationships, enhancing market presence, and ensuring the successful execution of client solutions initiatives. By leveraging market insights, fostering partnerships, and collaborating with internal teams, the Lead ensures the organization achieves its financial targets and long-term growth objectives.

What makes the role successful:

Focus on crafting and executing impactful client-centric approaches that align with organizational objectives. Key focus areas are:

• Conduct in-depth research to identify trends, challenges, and opportunities within the workplace market and assessing the competitor offerings
• Design strategies to attract new clients while strengthening relationships with existing ones by developing tailored solutions to address diverse client requirements, enhancing satisfaction and loyalty.
• Formulate plans to achieve financial targets by identifying high-potential opportunities.
• Work closely with design, marketing, and client solution teams to ensure seamless integration of efforts
• Develop strategies to strengthen the brand’s market presence and reputation as a leader in innovative workplace solutions.
• Introduce best practices for client engagement, service delivery, and quality assurance.

Business Operations:

• Lead business development initiatives in the region, focusing on acquiring new clients and achieving sales targets.
• Act as a representative of the company in the market, establishing a strong industry network and managing relationships with key stakeholders.
• Develop and maintain a robust sales pipeline, accurately forecasting new bookings to meet business objectives.
• Partner closely with the leadership team and colleagues to manage the entire sales cycle and successfully close deals.
• Contribute to the creation and enhancement of systems, materials, and resources for business development, including proposals, presentations, and service offerings to secure new opportunities.

Culture:

At Space Matrix, cultivating a strong culture is a core priority. As a leader within the Client Solutions team, you will be expected to:

• Uphold and promote the collaborative and open communication culture that defines Space Matrix.
• Build a team that works seamlessly with colleagues across all our P&Ls, collaborating closely on sales processes, including lead qualification, strategy development, client outreach, pitch coordination, and the sales process to deal closure and signing.
• Ensure that communication remains respectful and constructive, fostering a collaborative mindset among all teams.

What We’re Looking For:

• You have a graduate or postgraduate degree in business, marketing, or a related discipline relevant to this role & you bring at least 10+ years of experience managing intricate sales cycles within B2B selling processes, particularly with multinational companies.
• Proficient understanding of the Workplace Market Sector.
• Experience working in architecture, interior design firms, or related industries.