Senior Manager - Client Servicing

LWYD Interactive; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

LWYD Interactive, a brand-building agency, seeks a Senior Manager - Client Servicing to manage client relationships and ensure satisfaction with our products and services. The ideal candidate will have 6-7 years of client-facing experience, excellent communication and interpersonal skills, and the ability to build strong client partnerships.

You will lead and coordinate internal teams, guide project delivery, monitor client feedback, prepare reports, and maintain proactive updates with

Qualifications

• Bachelor's degree in Business, Marketing, or Communications.
• 6–7 years of client-facing experience in marketing/advertising.
• Experience leading and managing teams in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to build and maintain client relationships.
• Strong problem-solving and analytical abilities.
• Proven ability to manage multiple projects and priorities.

Responsibilities

• Serve as the primary point of contact for clients, providing timely and professional responses.
• Manage and guide the internal team to ensure efficient execution of client requirements and project deliverables.
• Build and maintain strong relationships with clients and external stakeholders.
• Act as an escalation point for client issues, driving resolution with internal and external stakeholders.
• Collaborate with internal teams to ensure timely delivery of projects and address client needs.
• Lead and coordinate cross-functional internal teams to ensure seamless delivery of client initiatives.
• Monitor and analyze client feedback to identify opportunities for service improvement and growth.
• Assist in the preparation and delivery of client reports and business reviews.
• Maintain clear communication with stakeholders and provide regular project updates.
• Stay up to date with industry trends and best practices in client servicing.

Skills

Client servicing

Leadership

Communication

Interpersonal skills

Relationship management

Project management

Education

Bachelor's degree in Business/Marketing/Communications

Job description

Company Description

LWYD Interactive (Look What You’ve Done) is a brand-building agency made up of strategic thinkers, designers, storytellers, and technologists who are passionate about ideas that shape brands. The team takes an integrated, end-to-end approach that spans strategy, verbal and visual identity, content, and creative communications. The company specializes in key inflection points for clients, from guiding thoughtful next steps to driving complete strategic reinvention. LWYD Interactive values curiosity, directness, transparency, and continuous learning, while fostering a collaborative environment where great ideas are welcomed from any source and a positive, engaging culture is encouraged.

Job Summary

We are seeking a Senior Manager - Client Servicing to manage our client relationships and ensure their satisfaction with our products and services. The ideal candidate should have at least 6-7 years of experience in a client-facing role, excellent communication and interpersonal skills, and the ability to build strong relationships with clients.

Responsibilities

• Serve as the primary point of contact for clients, providing timely and professional responses to their inquiries, concerns, and escalations.


• Manage and guide the internal team to ensure efficient execution of client requirements and project deliverables.


• Build and maintain strong relationships with clients and external stakeholders to ensure satisfaction with our products and services.


• Act as an escalation point for client issues, driving resolution through effective coordination with internal and external stakeholders.


• Collaborate with internal teams to ensure the timely delivery of projects and address client requirements, issues, and concerns.


• Lead and coordinate cross-functional internal teams to ensure seamless execution of client deliverables and initiatives.


• Monitor and analyze client feedback to identify opportunities for service improvement, client retention, and business growth.


• Assist in the preparation and delivery of client reports, presentations, and business reviews.


• Manage stakeholder expectations by maintaining clear communication and providing regular updates on project status and outcomes.


• Stay up to date with industry trends, market developments, and best practices in client servicing and account management.


• Demonstrate strong leadership, problem-solving, and relationship-management skills to effectively handle client and business-critical situations.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.


• 6- 7 years of experience in a client-facing role, preferably in a marketing or advertising agency.


• Experience in leading and managing teams in a fast-paced work environment.


• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.


• Strong problem-solving and analytical skills, with the ability to identify and address client issues and concerns.


• Proven ability to manage multiple projects and priorities in a fast-paced environment.