Senior Manager Business Operations & Growth

Tutorwaves Solutions Inc.; Kottayam; On-site; INR 900,000 - 1,600,000; Full time

Job summary

Tutorwaves Solutions Inc. in India seeks a dynamic Senior Manager Business Operations & Growth to drive scalable growth across academics, marketing, sales, and customer care.

You will align cross-functional teams, implement SOPs and dashboards, and oversee profitability and cash flow while building an accountable, high-performance culture. The role emphasizes strategic execution, data-driven decision making, and seamless partner management.

Qualifications

• 2–10 years of relevant experience in business operations or growth roles.
• Strong business acumen and ability to translate strategy into measurable results.
• MBA preferred with exposure to EdTech is a plus.

Responsibilities

• Drive business growth, market expansion, marketing initiatives, sales performance, and customer engagement.
• Oversee day-to-day operations to ensure efficient service delivery and customer satisfaction.
• Coordinate with academics, marketing, sales, customer care, technology, finance and HR teams.
• Monitor revenue, profitability, cash flow, budgets, and performance metrics.
• Develop SOPs, MIS reports, KPIs, dashboards, and governance reporting.
• Identify gaps and implement improvements to boost productivity and efficiency.
• Manage external partners including digital marketing agencies, vendors, auditors, and bankers.
• Leverage AI tools and automation to inform decisions and streamline operations.
• Foster a high-performance culture based on accountability and execution.
• Ensure timely reporting to senior management and stakeholder communication.

Skills

Business Operations

Strategic Planning

Marketing & Sales

Leadership

Financial Analysis

MIS Reporting

Process Optimization

CRM

AI Tools

Stakeholder Management

Education

B.Tech / B.E.

MBA (preferred)

Tools

AI Tools

Automation Tools

Job description

Senior Manager Business Operations & Growth

Department: Business Operations

Experience: 2 - 10 Years

Qualification: B.Tech / B.E.; MBA preferred

Industry: Education / EdTech

Job Summary

We are looking for a dynamic, results-oriented Senior Manager Business Operations & Growth to drive business growth, operational excellence, profitability, and organizational scalability. The candidate will oversee cross-functional coordination across academics, marketing, sales, customer care, technology, finance, and HR to ensure smooth business operations and sustainable growth.

The ideal candidate should have strong business acumen, excellent communication skills, an entrepreneurial mindset, and the ability to translate business strategies into measurable results.

Key Responsibilities

• Drive business growth, market expansion, marketing initiatives, sales performance, and customer engagement.


• Oversee day-to-day business operations and ensure efficient service delivery and customer satisfaction.


• Coordinate with academic, marketing, sales, customer care, technology, finance, and HR teams.


• Monitor revenue, profitability, cash flow, budgets, and operational performance.


• Develop and implement SOPs, MIS reports, KPIs, dashboards, and performance monitoring systems.


• Identify operational gaps and implement process improvements to enhance productivity and efficiency.


• Manage external partners, including digital marketing agencies, technology vendors, auditors, and bankers.


• Drive strategic initiatives to improve business scalability, customer retention, and overall performance.


• Leverage AI tools, automation, and technology-driven solutions to improve decision-making and operational efficiency.


• Build a high-performance culture focused on accountability, collaboration, and execution.


• Ensure effective stakeholder communication, governance, and timely reporting to senior management.

Required Skills

• Business Operations Management


• Strategic Planning and Business Development


• Marketing and Sales Management


• Team Leadership and Cross-functional Coordination


• Financial Analysis, Budgeting, and P&L Management


• MIS Reporting, Data Analysis, and KPI Monitoring


• Process Optimization and Project Management


• Customer Relationship Management


• Excellent Communication and Stakeholder Management


• Problem-solving and Decision-making


• Technology Adoption, AI Tools, and Process Automation

Educational Qualifications

• B.Tech / B.E. in any relevant discipline.


• MBA in Business Administration, Operations, Marketing, or Finance will be an added advantage.

Experience and Candidate Profile

• 2–10 years of relevant professional experience, with demonstrated leadership or team management exposure.


• Experience in the education, EdTech, technology, or service industry will be an advantage.


• Exposure to international markets, particularly the US, UK, or Australia, is preferred.


• Strong analytical, organizational, interpersonal, and communication skills.


• Ability to work in a fast-paced environment with a high degree of ownership and accountability.


• Entrepreneurial mindset with a strong focus on business outcomes and continuous improvement.

Compensation

Salary will be commensurate with the candidate's qualifications, relevant experience, leadership capabilities, and demonstrated potential.