Senior Manager - Banking Operations (Bengaluru)

Osfin; Bengaluru; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

Osfin.ai is seeking a Senior Manager - Bank Operations to lead and scale reconciliation and settlement for banking clients. The candidate will supervise a team, drive automation initiatives, and maintain strong governance across multiple banks and partners.

The role demands 8–12 years in banking operations with a proven track record in team leadership, SLA delivery, and regulatory compliance. This is a high-impact fintech SaaS position with opportunities for strategic client engagement.

Qualifications

• 8–12 years of progressive banking ops experience including cards/digital payments.
• Proven ability to manage large ops teams with strong SLA delivery.
• Analytical, troubleshooting, and root-cause analysis skills.

Responsibilities

• Lead end-to-end banking operations across multiple banks (reconciliation, settlement, disputes).
• Monitor daily activities and ensure SLA/TAT adherence; address deviations.
• Act as contact for on-site and remote engagements with banks and internal teams.
• Manage client relationships, ensure clear communication and escalation handling.
• Mentor reconciliation and automation specialists; drive performance and quality.
• Drive reconciliation automation, troubleshoot exceptions, and optimize processes.
• Ensure internal controls, audits, and regulatory compliance.
• Prepare MIS and reports on reconciliation status, SLA performance, and trends.

Skills

Banking operations

Reconciliation

Automation

SLA management

Stakeholder management

Team leadership

MIS reporting

Regulatory compliance

Tools

Finacle

Flexcube

CCRS

DCRS

URGCS

IRGCS

MasterCard Connect

VROL

DMS

Job description

8 to 12 years

Full-Time

Osfin.ai is building cutting-edge solutions to help firms streamline and automate their financial operations leading organisations across industries.

Founded by IIT Kanpur alumni with deep experience in product development and management consulting, Osfin.ai is on a strong 10X growth journey. We are a rapidly growing global team with offices across India and the US, working closely with top banks and large enterprises.

Role Overview

We are looking for a Senior Manager - Bank Operations to lead and scale reconciliation and settlement operations for our banking clients. This role combines deep banking operations expertise with hands‑on exposure to automation, stakeholder management, and team leadership. You will work closely with banks, internal product teams, and implementation specialists to ensure operational excellence and successful transformation outcomes.

Key Responsibilities

• Manage end-to-end banking operations across multiple banks, covering reconciliation, settlement, and dispute/chargeback management
• Track daily operational activities and SLA/TAT adherence across all assigned banks, proactively identifying and resolving deviations or breaches
• Act as a key point of contact for on-site and remote bank operations engagements, coordinating across multiple banking partners and internal teams
• Manage relationships with various client stakeholders, ensuring clear communication, timely issue resolution, and escalation management
• Supervise and mentor a team of reconciliation and automation specialists, driving performance, capability building, and quality of output
• Drive reconciliation automation initiatives, including troubleshooting exceptions and identifying opportunities for process optimization
• Ensure adherence to internal controls, audit requirements, and regulatory guidelines
• Prepare and review daily, weekly, and monthly MIS/reports on reconciliation status, SLA performance, and exception trends for leadership and clients
• Support audits, compliance reviews, and internal control assessments related to banking operations

What We Are Looking For

• 8–12 years of progressive experience in banking operations, with strong exposure across cards, digital payments, settlements, and dispute/chargeback reconciliation
• Proven experience managing large-scale multiple operations teams in banking reconciliation, with direct accountability for team performance, quality, and SLA delivery
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to diagnose root causes of recon breaks and drive resolution
• Demonstrated ability to manage 5–6 banking relationships simultaneously across different locations/geographies, ensuring consistent SLA delivery and operational standards across all sites
• Track record of team leadership, quality ownership, and execution excellence, with experience mentoring and developing recon/operations specialists
• Working knowledge of core banking and card/payment systems (e.g., Finacle, Flexcube, CCRS, DCRS, URGCS, IRGCS, MasterCard Connect, VROL, DMS or similar)
• Solid grounding in SLA governance, operational controls, and regulatory/compliance requirements applicable to banking operations

Work Locations

What We Offer

• Competitive salary and benefits
• Opportunity to work closely with top banks and large enterprises
• High-impact role in a fast-growing fintech SaaS company
• Professional growth and learning with experienced industry leaders Exposure to cutting-edge financial operations automation