Senior Manager-2nd Line Roaming Support Specialist-Pune

VOIS; Maharashtra; On-site; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Opportunity to work on next-generation platforms

Exposure to evolving 5G technologies

Involvement in high-impact initiatives

Job summary

VOIS is looking for a highly experienced specialist to ensure stability and performance of international roaming platforms, including 5G technologies. The role involves managing hardware and software tasks, leading incident investigations, and collaborating with vendors for complex issue resolution.

Candidate should have over 12 years of telecom core operations experience with a strong focus on 3GPP technologies. Join us to work on next-generation technologies and shape operational excellence initiatives.

Qualifications

• Experienced in 3GPP technologies, including 4G and 5G SEPP.
• Strong understanding of roaming and interconnect networks.
• Demonstrates strong analytical thinking and problem-solving ability.

Responsibilities

• Manage all hardware, software, and configuration tasks across roaming platforms.
• Lead complex incident investigations and deliver root cause analyses.
• Support new project transitions and review HLDs and LLDs.

Skills

3GPP technologies

Linux administration

Kubernetes

security hardening

vulnerability management

Education

12+ years of telecom core operations experience

Tools

Tekelec DRA

Oracle STP

Tomia VAS systems

Job description

About This Role

We are seeking a highly experienced specialist to ensure the continuous availability, stability, and performance of international roaming platforms and services, including 5G SA/NSA, Diameter Routing solutions, signalling systems, and value‑added roaming services. The individual will act as a subject matter expert, handling incident resolution, change delivery, platform optimisation, and vendor engagement while contributing to operational excellence, security compliance, and service improvements.

What you will do

• Manage all hardware, software, and configuration tasks across roaming platforms, ensuring timely resolution of incidents within agreed SLAs
• Support Incident Management teams by leading complex incident investigations, delivering root cause analyses, and implementing permanent fixes
• Own, plan, and execute changes by reviewing and performing Methods of Procedure (MoPs) for software upgrades, capacity enhancements, certificates, security patches, and platform updates
• Review and validate changes initiated by external teams to ensure risk‑free implementation and continuous service availability
• Monitor and optimise core network KPIs, identifying deviations and implementing corrective actions
• Troubleshoot 2G/3G/4G/5G SA/NSA protocol‑level message flows as per 3GPP standards
• Collaborate closely with external vendors to resolve complex technical issues and obtain required support
• Drive cybersecurity compliance by ensuring timely execution of patches and security hardening
• Support new project transitions by reviewing HLDs and LLDs, conducting functional and non‑functional validations, and performing system testing
• Identify and deliver service improvement initiatives focused on operational tools, processes, and workflows
• Participate in trainings and knowledge‑sharing workshops to build expertise across the team

Who you are

• Experienced in 3GPP technologies, including 4G and 5G SEPP
• Skilled in working with PAAS and CAAS‑hosted platforms
• Strong understanding of roaming and interconnect networks, including Diameter, SS7, N32 signalling, and GTP
• Proficient in Linux administration across multiple distributions
• Demonstrates strong analytical thinking, problem‑solving ability, and a solutions‑driven mindset
• Holds 12+ years of telecom core operations experience, with expertise in platforms such as Tekelec DRA, Oracle STP, firewalls, number portability databases, 5G SEPP, and Tomia VAS systems
• Experienced with Kubernetes, virtualisation, clustering, and Linux systems like Red Hat, CentOS, and Ubuntu
• Skilled in vulnerability management, security hardening, and database support

What’s in it for you

• Opportunity to work on next‑generation global roaming and signalling platforms
• Exposure to evolving 5G SA/NSA technologies and cross‑functional global teams
• Involvement in high‑impact operational excellence initiatives and innovation activities
• Ability to shape and influence technical improvements across critical telecom systems

What Skills You Will Learn

• Advanced telecom signalling and roaming domain expertise across 3GPP technologies
• Enhanced skills in Kubernetes, virtualisation, cloud‑native architectures, and container orchestration
• Deepened competencies in cybersecurity and vulnerability management
• Broader experience in cross‑market collaboration, vendor management, and change governance

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.