ROAMING NETWORK OPERATIONS ENGINEER - PuneVOIS

Vodafone; Pune District; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Opportunity to work on global roaming platforms

Exposure to advanced telecom technologies

Collaborative work environment

Job summary

Vodafone is looking for a Roaming Network Operations Engineer in Pune to provide 24x7 first line support for its International Roaming Platform. The role involves monitoring international roaming services, managing incidents, and ensuring coordination with resolver teams.

The ideal candidate will have 2–4 years of experience in roaming technologies, strong analytical skills, and a degree in engineering. Opportunities for exposure to advanced telecom technologies such as LTE and 5G are provided, along with a collaborative work environment.

Qualifications

• 2–4 years in roaming technologies or telecom core network operations.
• Experience with SS7, SMS/SMPP, LTE technologies.
• Ability to work in a 24x7 support environment.

Responsibilities

• Monitor and troubleshoot international roaming services.
• Manage incidents within defined SLAs.
• Perform diagnostics and coordinate resolver teams.

Skills

Analytical skills

Problem-solving abilities

Communication skills

Technical expertise in SS7 and LTE

Education

Engineering graduate

Job description

ROAMING NETWORK OPERATIONS ENGINEER - PuneVOIS

Aggregate function: Technology

Business Area: VT Network Operations

Posting Country: India

Full Time / Part Time: Full Time

Contract Type: Permanent

About this Role

We are seeking a Roaming Network Operations Engineer to provide 24x7 first line support for Vodafone’s International Roaming Platform. This role focuses on alarm monitoring, incident and fault management, and first-level triage while ensuring seamless coordination with resolver teams. The individual will support a diverse set of roaming services including SS7 signalling, LTE/5G signalling, VoLTE, CAMEL, and value-added services such as Steering of Roaming (SoR), Virtual Home Environment (VHE), and Welcome Roaming SMS (WRSMS), delivering reliable connectivity across global Vodafone markets.

What you’ll do

Monitor and troubleshoot international roaming services to ensure uninterrupted network performance.

• Manage incidents proactively and reactively within defined SLAs to support optimal customer experience.
• Perform first-level triage, diagnostics, and coordination across multiple resolver teams.
• Analyse network KPIs and investigate quality degradation and customer complaints.
• Support automation initiatives by identifying process improvement opportunities to reduce manual effort.
• Contribute to continuous improvement of operational processes and service reliability.

Who you are

• Experience: 2–4 years in roaming technologies or telecom core network operations.
• Strong analytical and problem-solving abilities with attention to detail.
• Clear and effective communication skills, both written and verbal.
• Engineering graduate.
• Technical expertise in core network technologies such as SS7, SMS/SMPP, LTE.
• Working knowledge of core platforms including STP and DRA/DEA.
• Understanding of roaming platform integration with traditional telecom networks (2G/3G/4G/VoLTE).
• Ability to operate in a fast-paced, 24x7 support environment with a collaborative working style.

What's in it for you

• Opportunity to work on global roaming platforms across multiple Vodafone markets.
• Exposure to advanced telecom technologies including LTE, VoLTE, and 5G.
• A collaborative and inclusive work environment focused on continuous improvement.
• Experience in managing critical network operations impacting customer experience.
• Opportunity to contribute to automation and operational efficiency initiatives.

What skills you will learn

• Advanced troubleshooting and incident management in telecom networks.
• Deep understanding of international roaming architecture and interworking systems.
• Hands‑on exposure to core network signalling technologies and platforms.
• Analytical techniques for network performance monitoring and KPI optimisation.
• Cross‑functional collaboration and stakeholder coordination in global operations.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.