ROAMING NETWORK OPERATIONS ENGINEER - PuneVOIS

Vodafone Group Plc; Pune District; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Collaborative work environment

Exposure to advanced telecom technologies

Opportunities for continuous improvement

Job summary

Vodafone Group Plc is seeking a Roaming Network Operations Engineer to provide first-line support for their International Roaming Platform. This critical role involves monitoring and troubleshooting services such as SS7 signalling, LTE, and VoLTE, ensuring reliable connectivity for global markets.

The ideal candidate will have 2-4 years of telecom operations experience, with strong analytical skills and attention to detail. An engineering degree is required.

This position offers an inclusive work environment and opportunities for professional growth in cutting-edge telecom technologies.

Qualifications

• 2-4 years of experience in roaming technologies or telecom core network operations.
• Strong analytical and problem-solving abilities with attention to detail.
• Clear and effective communication skills, both written and verbal.

Responsibilities

• Monitor and troubleshoot international roaming services to ensure uninterrupted network performance.
• Manage incidents proactively and reactively within defined SLAs.
• Perform first-level triage, diagnostics, and coordination across multiple resolver teams.
• Analyse network KPIs and investigate quality degradation and customer complaints.

Skills

Roaming technologies

Telecom core network operations

Analytical and problem-solving skills

Communication skills

Education

Engineering graduate

Tools

SS7

SMPP

LTE

Job description

About this Role

We are seeking a Roaming Network Operations Engineer to provide 24x7 first line support for Vodafone’s International Roaming Platform. This role focuses on alarm monitoring, incident and fault management, and first‑level triage while ensuring seamless coordination with resolver teams. The individual will support a diverse set of roaming services including SS7 signalling, LTE/5G signalling, VoLTE, CAMEL, and value‑added services such as Steering of Roaming (SoR), Virtual Home Environment (VHE), and Welcome Roaming SMS (WRSMS), delivering reliable connectivity across global Vodafone markets.

What you’ll do

• Monitor and troubleshoot international roaming services to ensure uninterrupted network performance.
• Manage incidents proactively and reactively within defined SLAs to support optimal customer experience.
• Perform first‑level triage, diagnostics, and coordination across multiple resolver teams.
• Analyse network KPIs and investigate quality degradation and customer complaints.
• Support automation initiatives by identifying process improvement opportunities to reduce manual effort.
• Contribute to continuous improvement of operational processes and service reliability.

Who you are

• Experience: 2–4 years in roaming technologies or telecom core network operations.
• Strong analytical and problem‑solving abilities with attention to detail.
• Clear and effective communication skills, both written and verbal.
• Engineering graduate.
• Technical expertise in core network technologies such as SS7, SMS/SMPP, LTE.
• Working knowledge of core platforms including STP and DRA/DEA.
• Understanding of roaming platform integration with traditional telecom networks (2G/3G/4G/VoLTE).
• Ability to operate in a fast‑paced, 24x7 support environment with a collaborative working style.

What skills you will learn

• Advanced troubleshooting and incident management in telecom networks.
• Deep understanding of international roaming architecture and interworking systems.
• Hands‑on exposure to core network signalling technologies and platforms.
• Analytical techniques for network performance monitoring and KPI optimisation.
• Cross‑functional collaboration and stakeholder coordination in global operations.

What's in it for you

• Opportunity to work on global roaming platforms across multiple Vodafone markets.
• Exposure to advanced telecom technologies including LTE, VoLTE, and 5G.
• A collaborative and inclusive work environment focused on continuous improvement.
• Experience in managing critical network operations impacting customer experience.
• Opportunity to contribute to automation and operational efficiency initiatives.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.