Senior Mac Administrator

First American (India); India; On-site; INR 3,000,000 - 5,000,000; Full time

Benefits offered by this job

Remote work

Job summary

First American (India) is seeking a Senior Mac Administrator for a remote role. You will design, implement, and maintain macOS management through Jamf Pro and oversee iOS device management via Intune, ABM integration, and enrollment workflows.

You will own escalations, support developer Mac environments, and build automation with scripting; collaborate with packaging teams, define runbooks, and stay current with Apple OS releases and security baselines.

Qualifications

• Bachelor's degree in computer science, information technology, or related field.

Responsibilities

• Design, implement, and maintain macOS management with Jamf Pro across fleet.

Skills

Jamf Pro

Microsoft Intune

macOS

Shell scripting (bash/zsh)

PowerShell

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Jamf Pro

Microsoft Intune

Apple Business Manager

ADE/DEP enrollment

Job description

Title: REMOTE - Senior Mac Administrator

Key Responsibilities:

• Design, implement, and maintain the macOS management platform in Jamf Pro, including computers, policies, configuration profiles, smart groups, extension attributes, and lifecycle workflows from enrollment through retirement.
• Architect and operate iOS/iPhone management in Microsoft Intune, including enrollment, compliance, app deployment, configuration profiles, and Apple Business Manager / Automated Device Enrollment integration.
• Partner on the shared Intune tenant for Apple platform identity, compliance, and enrollment overlap with the broader endpoint management program.
• Own engineering escalations from L1/L2 helpdesk and desktop support: diagnose root cause, deliver durable fixes, and document patterns so repeat issues resolve at lower tiers.
• Support developer and engineering Mac environments, including Xcode, local dev tooling, and custom packages — collaborating with packaging teams on PKG deployment, scripting, CodeSign, and PPPC/TCC requirements without owning the packaging queue.
• Develop and maintain macOS and iOS standards: security baselines, compliance rules, OS update strategy, FileVault, privilege management, and application deployment models.
• Build and maintain automation (scripts, API integrations, Jamf extension attributes, repeatable workflows) to reduce manual operations and improve fleet consistency.
• Lead troubleshooting for complex issues: enrollment failures, profile conflicts, app install failures, OS upgrade blockers, MDM communication, and compliance drift.
• Define and maintain runbooks, architecture documentation, and standard operating procedures for Mac and iOS platform operations.
• Evaluate Apple OS releases, Jamf/Intune feature updates, and industry best practices; pilot changes and drive phased production rollout.
• Provide technical guidance to platform engineers and peer teams; participate in limited on-call rotation for critical Mac/iOS platform outages.

Knowledge and Skills/Technology Used:

• Expert-level Jamf Pro administration: policies, profiles, scoped deployments, inventory, reporting, and API-driven automation.
• Strong Microsoft Intune experience for Apple mobile devices (iOS/iPhone) and shared tenant work (enrollment, compliance, app management, ABM integration).
• Deep macOS knowledge: ADE/DEP enrollment, package deployment, PPPC/TCC, system extensions, logging, and troubleshooting beyond GUI-level fixes.
• Solid iOS MDM concepts: supervised vs unsupervised, ABM app delivery, compliance policies, and escalation-level troubleshooting.
• Experience supporting developer Macs and engineering tooling (Xcode, dev/AI packages, non-standard install workflows).
• Proficiency with shell scripting (bash/zsh) and automation; PowerShell a plus where Intune workflows intersect with broader endpoint standards.
• Working knowledge of Entra ID (Azure AD), Apple Business Manager, PKI/certificate deployment, and enterprise identity on Apple devices.
• Strong analytical and problem-solving skills; comfortable owning ambiguous, high-impact escalations.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.

Typical Education and Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 5+ years managing macOS at enterprise scale; 3+ years hands-on Jamf Pro in a senior capacity.
• Demonstrated experience managing iOS devices via Intune in a corporate environment.
• Experience supporting escalations from a tiered support model (L1/L2 to platform engineering).
• Jamf certification (300/400) and/or Apple IT certification preferred.

Requirements:

• Proven ability to design and operate Mac and iOS management platforms — not only execute tickets.
• Expert Jamf Pro and strong Intune-for-Apple-mobile skills.
• Track record of resolving complex, non-routine endpoint issues and preventing recurrence.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies and industry best practices.