Senior IT Support Executive (L1/L2 Desktop & Network)

Galaxy Resource Private Limited; Lucknow; On-site; INR 378,000 - 462,000; Full time

Job summary

GRPL India (Galaxy Resource Private Limited) in Lucknow is seeking a Senior IT Support Executive (L1/L2 Desktop & Network) with 5–15 years of experience. The role focuses on user support, device troubleshooting, and new-joiner setups.

The position offers full-time employment in Lucknow with a salary of ₹4.2 LPA and opportunities to handle procurement and basic IT training for staff.

Qualifications

• 5 to 15 years of experience in IT or technical support.
• Graduate / Diploma in IT, Computer Science or Electronics; hardware and networking certification preferred.
• Experience providing L1/L2 desktop & network support and basic IT procurement.

Responsibilities

• Provide L1/L2 support for desktops, laptops, printers and peripherals. Log, prioritise and close tickets within timelines. Set up new systems for joiners. Create user guides and train users on basic IT usage. Assist in procurement of IT hardware and accessories.

Skills

Technical Support

Hardware Troubleshooting

Networking

Windows OS

LAN and Wi-Fi

Email Configuration

Ticketing

Remote Support

Education

Graduate / Diploma in IT, Computer Science or Electronics

Tools

Hardware Certification

Networking Certification

Job description

GRPL India (Galaxy Resource Private Limited) has an open Senior IT Support Executive (L1/L2 Desktop & Network) position in Lucknow. Experience needed: 5-15 years. The role pays ₹4.2 LPA, and there is no fee at any stage of hiring.

Senior Technical Support Executive – Lucknow GRPL India is hiring a Senior Technical Support Executive in Lucknow to look after users, systems and devices – from troubleshooting to new-joiner setups. Role Snapshot Position: Senior Technical Support Executive Hiring company: Galaxy Resource Pvt. Ltd. (GRPL India) Location: Lucknow, Uttar Pradesh (226001) Pay: Up to Rs 4.20 LPA (negotiable as per interview) Experience: 5 to 15 years Qualification: Graduate / Diploma in IT, Computer Science or Electronics; hardware and networking certification preferred Openings: 1+ Open to: Male and Female candidates Job type: Full Time Priority: Urgent hiring

Job at a glance

• Role: Senior IT Support Executive (L1/L2 Desktop & Network)
• Location: Lucknow, Uttar Pradesh
• Salary: ₹4.2 LPA
• Job type: Full Time
• Experience: 5-15 years
• Openings: 1

What you will do as Senior IT Support Executive (L1/L2 Desktop & Network)

• Provide L1/L2 support for desktops, laptops, printers and peripherals. Log, prioritise and close support tickets within agreed timelines. Set up new systems and workstations for joining employees. Prepare simple user guides and train users on basic IT usage. Assist in procurement of IT hardware and accessories.

Who should apply

• 5 to 15 years of experience in IT or technical support. Patient, polite and clear communication with users. Hardware and networking certification is a plus. Key Skills Technical Support, Hardware Troubleshooting, Networking, Windows OS, LAN and Wi-Fi, Email Configuration, Ticketing, Remote Support Pay &
• Graduate / Diploma in IT, Computer Science or Electronics; hardware and networking certification preferred
• Email Configuration
• Hardware Troubleshooting
• LAN and Wi-Fi
• Remote Support
• Technical Support

Pay and benefits

• Up to Rs 4.20 LPA, negotiable as per interview.

More openings: all current jobs at GRPL India.

Tagged as: it software, Lucknow