Senior IT Support Engineer

IFTAS - Indian Financial Technology & Allied Services; Kurla; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading financial technology company based in Kurla is seeking a skilled application support specialist. The ideal candidate will have at least 4 years of experience in application support and a solid understanding of application architecture and databases, particularly with PostgreSQL. Proficiency in Linux, Java, and MQ is essential, along with strong troubleshooting skills and excellent customer service abilities. This role will involve engaging with team members and users, ensuring efficient application maintenance and problem-solving.

Qualifications

• 4+ years of experience in application support or similar positions.
• Strong understanding of application architecture.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in Linux, Java, MQ, and ticketing systems such as ServiceNow.

Responsibilities

• Troubleshoot and maintain applications effectively.
• Engage with team members, IT professionals, and users.
• Address user inquiries promptly and effectively.

Skills

Application support

PostgreSQL

Linux

Java

MQ

ServiceNow

Problem-solving

Communication

Customer service

Job description

• A minimum of 4+ years of experience in application support or similar positions. - Mandatory
• A solid comprehension of application architectures and databases is essential, with a preference for PostgreSQL expertise. - Mandatory
• Candidates should possess proficiency in Linux, Java, MQ, and ticketing systems such as ServiceNow. - Mandatory
• Exceptional problem-solving abilities and meticulous attention to detail are necessary. - Desirable
• Strong communication and interpersonal skills are vital, along with the capacity to collaborate effectively. - Mandatory

Knowledge

• A thorough understanding of operating systems like Linux and its command line interfaces and software applications is crucial for effectively troubleshooting and maintaining applications. - Desirable
• Strong understanding of application architecture is necessary. - Mandatory
• Strong analytical abilities are essential for identifying and resolving issues that may affect application performance or efficiency. - Mandatory
• Capacity to multitask and prioritize effectively is vital for managing multiple issues and projects simultaneously while maintaining accuracy and attention to detail. - Desirable
• Proficient communication skills are important for engaging with team members, IT professionals, and users, facilitating clear explanations of technical concepts. - Mandatory
• Strong customer service skills are required to address user inquiries promptly and effectively. - Mandatory
• Knowledge of programming languages, such as Java, is advantageous for understanding and troubleshooting code. - Desirable
• Experience with database management and data analysis tools is beneficial for handling and interpreting application-related data. – Desirable
• The ability to work collaboratively in a team environment is essential for partnering with other engineers and IT professionals to provide optimal application support. - Mandatory

Technical Skills

• Basic Knowledge for IBM MQ: (Mandatory)
• Experience with IBM MQ: Familiarity with IBM MQ installation, configuration, and administration.
• MQ Queue Management: Ability to create and manage queues, topics, channels, and listeners in MQ.
• Message Handling: Understanding of message queuing principles, including message persistence, transactions, and error handling.