Senior IT Specialist

Mietjammu; Jammu district; On-site; INR 900,000 - 2,100,000; Full time

Job summary

MIET in Jammu and Kashmir invites applications for a Senior IT Specialist to manage and support the institution’s IT infrastructure, systems, networks, and end-user services. The role ensures reliable, secure and efficient technology support for academic and administrative operations.

The position covers desktop/server/network management, advanced technical support, security measures, backups, vendor coordination for projects and upgrades, and documentation to enable smooth digital operations

Qualifications

• Bachelor’s/Master’s degree in Computer Science, IT, Computer Applications, Electronics, or a related field.
• 5–8 years of relevant IT experience, preferably in a higher education or institutional environment.
• Strong troubleshooting and analytical skills.

Responsibilities

• Manage and maintain IT infrastructure including desktops, servers, networks, Wi‑Fi, printers, UPS, and other IT infrastructure.
• Provide advanced technical support to faculty, staff, and students and resolve escalated IT issues.
• Monitor network, internet, systems, and infrastructure performance and ensure timely troubleshooting.
• Support IT provisioning for new employees, including system access, email, software, and hardware.
• Maintain and troubleshoot institutional applications such as ERP, HRMS, LMS, attendance, appraisal, and other digital platforms.
• Support smart classrooms, laboratories, AV systems, online meetings, examinations, and other academic technology requirements.
• Implement IT security measures, access controls, endpoint protection, patching, and cybersecurity practices.
• Monitor backups and support data recovery and business continuity processes.
• Maintain IT asset records and coordinate repairs, AMC, warranties, and replacements.
• Coordinate with vendors and service providers for IT projects, installations, upgrades, and issue resolution.
• Prepare and maintain IT documentation, SOPs, system records, and technical reports.
• Identify opportunities for automation, process improvement, and digital transformation.

Skills

Troubleshooting

Analytical skills

Networking

Systems administration

Cybersecurity

Communication

Stakeholder management

Multitasking

Ownership

Service orientation

Problem-solving

Education

Bachelor’s/Master’s degree in Computer Science, IT, Computer Applications, Electronics, or a related field

Job description

MIET is the first private engineering institution in the UT of J&K. The institution is accredited by NAAC with an A grade and recognised as an autonomous institution by the University Grants Commission, University of Jammu and the State Higher Education Department of J&K.

Job Description

The Senior IT Specialist will be responsible for managing and supporting the institution’s IT infrastructure, systems, applications, network, and end-user services. The role will ensure reliable, secure and efficient technology support for academic and administrative operations.

Key Responsibilities

• Manage and maintain desktops, laptops, servers, networks, Wi‑Fi, printers, UPS, and other IT infrastructure.
• Provide advanced technical support to faculty, staff, and students and resolve escalated IT issues.
• Monitor network, internet, systems, and infrastructure performance and ensure timely troubleshooting.
• Support IT provisioning for new employees, including system access, email, software, and hardware.
• Maintain and troubleshoot institutional applications such as ERP, HRMS, LMS, attendance, appraisal, and other digital platforms.
• Support smart classrooms, laboratories, AV systems, online meetings, examinations, and other academic technology requirements.
• Implement IT security measures, access controls, endpoint protection, patching, and cybersecurity practices.
• Monitor backups and support data recovery and business continuity processes.
• Maintain IT asset records and coordinate repairs, AMC, warranties, and replacements.
• Coordinate with vendors and service providers for IT projects, installations, upgrades, and issue resolution.
• Prepare and maintain IT documentation, SOPs, system records, and technical reports.
• Identify opportunities for automation, process improvement, and digital transformation.

Requirements

Eligibility Criteria:

• Bachelor’s/Master’s degree in Computer Science, IT, Computer Applications, Electronics, or a related field.
• 5–8 years of relevant IT experience, preferably in a higher education or institutional environment.

Required Skills:

• Strong troubleshooting and analytical skills.
• Knowledge of networking, systems administration, cybersecurity, and IT infrastructure.
• Good communication and stakeholder‑management skills.
• Ability to manage multiple priorities and work under deadlines.
• Strong ownership, service orientation, and problem‑solving ability.