Senior IT Specialist

MIET; Jammu district; On-site; INR 900,000 - 1,400,000; Full time

Job summary

MIET in Jammu and Kashmir seeks a Senior IT Specialist to manage and support the institution’s IT infrastructure, systems, networks, and end-user services for academic and administrative operations. You will lead desktop/server management, security, backups, classroom tech, ERP/HRMS/LMS, and vendor coordination, ensuring reliable, secure technology and timely problem resolution.

The role requires 5–8 years in IT within higher education, a Bachelor’s or Master’s in CS/IT/CA/Electronics, and

Qualifications

• Bachelor’s/Master’s degree in CS/IT/CA/Electronics or related field.
• 5–8 years of relevant IT experience in higher education or institutional environment.

Responsibilities

• Manage and maintain desktops, laptops, servers, networks, Wi‑Fi, printers, UPS and other IT infrastructure.
• Provide advanced technical support to faculty, staff, and students; resolve escalated IT issues.
• Monitor network, internet, systems and infrastructure performance; perform timely troubleshooting.
• Support IT provisioning for new employees: system access, email, software, hardware.
• Maintain and troubleshoot ERP, HRMS, LMS, attendance, appraisal and other digital platforms.
• Support smart classrooms, laboratories, AV systems, online meetings, examinations and other academic tech needs.
• Implement IT security measures: access controls, endpoint protection, patching and cybersecurity practices.
• Monitor backups; assist data recovery and business continuity processes.
• Maintain IT asset records; coordinate repairs, AMC, warranties and replacements.
• Coordinate with vendors and service providers for IT projects, upgrades and issue resolution.
• Prepare and maintain IT documentation, SOPs, system records and reports.
• Identify opportunities for automation, process improvement and digital transformation.

Skills

Troubleshooting

Networking

Systems administration

Cybersecurity

Communication

Stakeholder management

Multitasking

Ownership

Service orientation

Problem solving

Education

Bachelor’s degree in CS/IT/CA/Electronics

Master’s degree in CS/IT/CA/Electronics

Tools

Job description

MIET is the first private engineering institution in the UT of J&K. The institution is accredited by NAAC with an A grade and recognised as an autonomous institution by the University Grants Commission, University of Jammu and the State Higher Education Department of J&K.

Job Description

The Senior IT Specialist will be responsible for managing and supporting the institution’s IT infrastructure, systems, applications, network, and end-user services. The role will ensure reliable, secure and efficient technology support for academic and administrative operations.

Key Responsibilities

• Manage and maintain desktops, laptops, servers, networks, Wi‑Fi, printers, UPS, and other IT infrastructure.
• Provide advanced technical support to faculty, staff, and students and resolve escalated IT issues.
• Monitor network, internet, systems, and infrastructure performance and ensure timely troubleshooting.
• Support IT provisioning for new employees, including system access, email, software, and hardware.
• Maintain and troubleshoot institutional applications such as ERP, HRMS, LMS, attendance, appraisal, and other digital platforms.
• Support smart classrooms, laboratories, AV systems, online meetings, examinations, and other academic technology requirements.
• Implement IT security measures, access controls, endpoint protection, patching, and cybersecurity practices.
• Monitor backups and support data recovery and business continuity processes.
• Maintain IT asset records and coordinate repairs, AMC, warranties, and replacements.
• Coordinate with vendors and service providers for IT projects, installations, upgrades, and issue resolution.
• Prepare and maintain IT documentation, SOPs, system records, and technical reports.
• Identify opportunities for automation, process improvement, and digital transformation.

Requirements

Eligibility Criteria:

• Bachelor’s/Master’s degree in Computer Science, IT, Computer Applications, Electronics, or a related field.
• 5-8 years of relevant IT experience, preferably in a higher education or institutional environment.

Required Skills:

• Strong troubleshooting and analytical skills.
• Knowledge of networking, systems administration, cybersecurity, and IT infrastructure.
• Good communication and stakeholder-management skills.
• Ability to manage multiple priorities and work under deadlines.
• Strong ownership, service orientation, and problem-solving ability.