Senior IT Pillar Specialist

McDermott International, Ltd; Maharashtra; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

McDermott International, Ltd is seeking a senior ServiceNow ITOM & CMDB Architect to define, design, and govern the enterprise ServiceNow platform with a strong focus on ITOM and CMDB, enabling end-to-end visibility across applications and infrastructure.

This role drives CMDB transformation into a service-aware, governed system of record, coordinating with monitoring, ITSM, and cloud environments while leveraging AI capabilities to enhance automation and compliance.

Qualifications

• 8+ years IT experience with at least 5+ years in ServiceNow ITOM/CMDB roles.
• Proven experience with enterprise-scale CMDB implementations and ITOM transformations.
• Hands-on with APIs, Integration Hub, MID Server, cloud platforms, and monitoring tools.

Responsibilities

• Define and drive the architecture roadmap for ServiceNow ITOM and CMDB.
• Design scalable solutions across Discovery, Service Mapping, Event Management and hybrid/cloud infrastructure.
• Lead CMDB data models, CI relationships, and data governance policies.
• Drive adoption of CSDM and CI lifecycle management across ITSM processes.
• Establish and enforce data quality, reconciliation, and audit controls.
• Integrate CMDB with monitoring, infrastructure, and security tools.
• Act as SME for ServiceNow/ITOM architecture and AI/GenAI capabilities.

Skills

ITOM

CMDB

ServiceNow

Architect

Data governance

AI / GenAI

CI lifecycle

APIs

MID Server

Education

Bachelor's degree in IT/CS

CSA or CIS-ITOM

ITIL Foundation

Tools

MID Server

Integration Hub

Azure

AWS

Job description

Job Overview

The ServiceNow ITOM & CMDB Architect is a senior technical developer role responsible for defining, designing, supporting and governing the enterprise ServiceNow platform, with a strong focus on IT Operations Management (ITOM) and Configuration Management Database (CMDB).

Job Description

Job Overview

The ServiceNow ITOM & CMDB Architect is a senior technical developer role responsible for defining, designing, supporting and governing the enterprise ServiceNow platform, with a strong focus on IT Operations Management (ITOM) and Configuration Management Database (CMDB).

This role will drive the transformation of CMDB into a service-aware, governed, and AI-enabled system of record, enabling end-to-end visibility across business applications, infrastructure, and cloud environments, while supporting automation, proactive operations, and compliance.

Responsibilities

Key Tasks and Responsibilities

• Define and drive the architecture roadmap for ServiceNow ITOM and CMDB
• Design scalable solutions across:
  • Discovery, Service Mapping, Event Management
  • Hybrid/cloud infrastructure environments
• Lead the design and evolution of CMDB data models and CI relationships
• Drive adoption of the Common Service Data Model (CSDM)
• Establish and enforce:
  • Data governance policies
  • CI lifecycle management (onboarding, updates, retirement)
  • Data quality and reconciliation standards
• Define CMDB ownership model and audit controls
• Ensure CMDB acts as a single source of truth for enterprise IT assets and services
• Integrate CMDB with Monitoring tools, Infrastructure platforms and Security systems
• Ensure seamless alignment between CMDB and ITSM and ensure CI usage is embedded across ITSM processes
• Drive adoption of AI/GenAI capabilities (e.g., ServiceNow Now Assist)
• Act as a trusted advisor and SME for ServiceNow /ITOM architecture

Qualifications

Essential Qualifications and Education

• 8+ years of IT experience with minimum 5+ years in ServiceNow ITOM / CMDB roles
• Proven experience with:
  • Enterprise-scale CMDB implementations
  • ITOM transformation (Discovery, Service Mapping)
• Strong expertise in:
  • ServiceNow ITOM (Discovery, Service Mapping, Event Management)
  • CMDB, CSDM, CI lifecycle & relationships
  • ITSM modules (Incident, Change, Problem)
• Hands-on experience with:
  • APIs, Integration Hub, MID Server
  • Cloud platforms (Azure / AWS preferred)
  • Monitoring and infrastructure tools

Certifications (Preferred)

• ServiceNow CSA (Certified System Administrator)
• CIS-ITOM / CIS-CMDB
• ITIL Foundation

#DICE

About Us

Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.

For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.