Senior Software Engineer – ServiceNow (ITOM)

ZEISS India; Bengaluru; On-site; INR 2,800,000 - 5,200,000; Full time

Job summary

ZEISS India is seeking a skilled ServiceNow Solution Architect to lead the design and delivery of ITOM-based solutions. You will drive CMDB quality, implement Discovery and Service Mapping, and integrate monitoring tools across global environments.

The role requires hands-on experience and strong stakeholder collaboration. The candidate will guide governance, security, and lifecycle excellence, embedding AI-driven automation and predictive insights to optimize IT operations and user experiences

Qualifications

• 8+ years of professional experience as a ServiceNow Solution Architect.
• Experience in agile and hybrid project implementations with strong team skills.
• Hands-on experience with ServiceNow ITOM modules (Visibility, Health, Event Management) in a global enterprise environment.
• CMDB architecture, Discovery, Service Mapping, and event correlation expertise.
• Ideally knowledge as a ServiceNow or Full Stack Developer.
• ITIL Foundation Level and certification in project management are advantageous.

Responsibilities

• Ensure the development and continuous improvement of tailored, near-standard solutions in collaboration with process owners and product owners to meet the growing need for information and to avoid technical debt
• Advise and provide functional support to internal departments, including gathering, analysis, and structuring of requirements
• Take responsibility for holistic solution design that aligns business requirements with specifications as well as compliance and governance requirements
• Ensure the security, quality, and stability of the supported products and solutions throughout the entire lifecycle
• Work closely across teams and products with other ServiceNow product teams as well as relevant stakeholders
• Actively contribute as a central member of the DevOps product team to continuously optimize processes, platform usage, and delivery
• Design and implementation of enterprise-grade ServiceNow ITOM solutions including ITOM Visibility (Discovery, Service Mapping), ITOM Health, and Event Management
• Drive CMDB data quality, governance, and integration strategies as a foundation for ITOM and Asset Management use cases
• Architect scalable event ingestion, correlation, and operational intelligence solutions across global environments
• Define and implement integrations with monitoring tools, cloud platforms, and external data sources
• Align ITOM capabilities with HAM and SAM to ensure end-to-end transparency
• Embed AI capabilities and intelligent automation into ITOM solutions
• Leverage ServiceNow AI features (e.g., recommendations, virtual agents, predictive intelligence) to improve operational efficiency and user experience

Skills

ServiceNow

ITOM

CMDB

Discovery

Service Mapping

Event Management

AI/ML concepts

Agile

Full Stack Developer

AIOps

Education

Bachelor's degree in Computer Science

Job description

• Ensure the development and continuous improvement of tailored, near-standard solutions in collaboration with process owners and product owners to meet the growing need for information and to avoid technical debt
• Advise and provide functional support to internal departments, including the gathering, analysis, and structuring of requirements
• Take responsibility for holistic solution design that aligns business requirements with specifications as well as compliance and governance requirements
• Ensure the security, quality, and stability of the supported products and solutions throughout the entire lifecycle
• Work closely across teams and products with other ServiceNow product teams as well as relevant stakeholders
• Actively contribute as a central member of the DevOps product team to continuously optimize processes, platform usage, and delivery
• Design and implementation of enterprise-grade ServiceNow ITOM solutions including ITOM Visibility (Discovery, Service Mapping), ITOM Health, and Event Management
• Drive CMDB data quality, governance, and integration strategies as a foundation for ITOM and Asset Management use cases
• Architect scalable event ingestion, correlation, and operational intelligence solutions across global environments
• Define and implement integrations with monitoring tools, cloud platforms, and external data sources
• Align ITOM capabilities with HAM and SAM to ensure end-to-end transparency
• Embed AI capabilities and intelligent automation into ITOM solutions
• Leverage ServiceNow AI features (e.g., recommendations, virtual agents, predictive intelligence) to improve operational efficiency and user experience

Education & Work Experience

• Completed a degree in computer science
• 8+ years of professional experience and proven success as a ServiceNow Solution Architect in the relevant ServiceNow products
• Experience in agile working structures and in the implementation of agile and hybrid projects with strong team skills
• Proven in-depth experience in managing ServiceNow implementation projects and integrating external systems
• Ideally, sound knowledge as a ServiceNow or Full Stack Developer
• ITIL Foundation Level and certification in project management are advantageous
• Strong hands-on experience with ServiceNow ITOM modules (Visibility, Health, Event Management) in a global enterprise environment
• Proven expertise in CMDB architecture, Discovery, Service Mapping, and event correlation
• Experience with integration of monitoring tools and AIOps platforms
• Solid understanding of HAM and SAM and their integration with ITOM
• Experience with AI/ML concepts applied in IT operations (e.g., predictive analytics, intelligent automation)
• Understanding of data-driven architectures and ability to leverage AI for operational insights