Senior IT Business Analyst

Nice; Pune District; Hybrid; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

NiCE-FLEX hybrid work model

Global exposure

Career growth opportunities

Equity and learning programs

Job summary

NiCE is seeking a Senior Business Application Analyst to join the ALM & AI Team. You will own the Atlassian Cloud ecosystem, implement AI development tools like Claude, and partner with Engineering and Product to deliver scalable ALM solutions.

You will drive AI adoption, govern usage, provide training, and ensure secure data handling in a cloud-based environment. You will work closely with stakeholders, admin Claude, and integrate tools across ALM with security and governance in mind.

Qualifications

• Experience with Agile methodologies and DevOps/DevSecOps in ALM.
• Hands-on Atlassian Cloud administration across Jira, Confluence, Structure and Xray.
• Experience integrating Atlassian Cloud with third-party systems (e.g., MCP).
• Hands-on with Claude and familiarity with other AI coding assistants as power user and admin.
• Understanding of AI governance, data privacy and security in enterprise SaaS/AI adoption.
• Experience with site/org administration, permission schemes and app management.
• Ability to build automations, integrations, or reporting logic across ALM tools.

Responsibilities

• Drive continuous improvement of ALM processes and tools.
• Build relationships with internal customers and deliver robust solutions.
• Own ALM and AI activities end to end in a fully cloud-based environment.
• Provide support and training to end users and govern Claude usage.
• Configure, govern, and secure AI usage and data handling.
• Collaborate with Engineering and Product groups to align ALM & AI initiatives.

Skills

Agile methodologies

ALM & AI governance

Claude AI usage

AI tooling administration

Atlassian Cloud administration

Power BI

Microsoft 365 tools

Cloud platforms (AWS/Azure/GCP)

Stakeholder management

Automation & integration

Tools

Jira Software

Confluence

Structure

Xray

MCP (Model Context Protocol)

Claude

GitHub Copilot

OpenAI Codex

Power BI

Power Automate

Teams

Atlassian Analytics

AWS

Azure

GCP

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Senior Business Application Analyst will join NICE's ALM & AI Team, responsible for our Atlassian Cloud ecosystem and for the implementation and adoption of AI development tools across the organization, primarily Claude

You will work closely with the Engineering and Product groups — our primary stakeholders — while also providing ALM and AI services across other business units. You'll drive continuous improvement of ALM processes and tools, build strong relationships with your internal customers, and deliver great solutions to their evolving needs.

A core focus of the role is driving AI adoption org-wide — both as a power user leveraging Claude and similar tools to improve team workflows and reporting, and as an administrator configuring, governing, and securing AI usage.

You will bring best practices in ALM and AI-augmented delivery, implement change requests hands-on, provide support and training to end users, and own ALM and AI activities end to end in a fully Cloud-based environment.

How will you make an impact?

• Deep understanding of ALM work processes and tools in large software organizations, Cloud-first / Cloud-only
• Broad, hands-on experience administering Atlassian Cloud — Jira Software, Confluence, Structure, and Xray, including configuration and integration with other tools
• Experience integrating Atlassian Cloud tools with third-party systems, including MCP (Model Context Protocol) and other integration frameworks
• Hands-on experience with Claude (primary tool) and familiarity with other AI coding assistants (GitHub Copilot, OpenAI Codex) — both as a power user and as an admin governing usage, permissions, and data handling
• Understanding of AI governance, data privacy, and security considerations in enterprise SaaS/AI adoption
• Experience with Atlassian Cloud site/org administration: permission schemes, security policies, app management
• Comfort using AI assistants to build automations, integrations, or reporting logic across ALM tools
• Project management experience – Advantage

Have you got what it takes?

• Experience with Agile methodologies and hybrids (Scrum, Kanban, Scrumban, SAFe/LeSS) and how DevOps/DevSecOps intersects with ALM
• Experience with additional AI coding/DevOps assistants beyond Claude
• Microsoft 365 collaboration tools (Teams, Power Automate, Power BI, Copilot)
• BI/reporting tools (Power BI, Atlassian Analytics)
• Public cloud knowledge (AWS, Azure, GCP)

Bonus Experience:

• Great communication and presentation skills
• Customer oriented, able to balance a primary stakeholder group with cross-business-unit service
• Curious and proactive about emerging AI tools, eager to pilot and evangelize internally
• Highly self-directed – works well independently or on a team
• Analytical, data oriented, with strong problem-solving skills
• Reliability

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11717
Reporting into: Tech Manager, Engineering, CX
Role Type: Individual Contributor

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.