Senior Inspector/ Inspector

Big Daddy Chain of Casinos, Golden Globe Hotels Private Limited; Panaji; On-site; INR 600,000 - 900,000; Full time

Job summary

Big Daddy Chain of Casinos, Golden Globe Hotels Private Limited is looking for a Senior Inspector to oversee multiple table games/pits on the Panaji gaming floor in Goa. The role focuses on maintaining game integrity, supervising dealers and Dealer Inspectors, ensuring regulatory compliance, and delivering guest satisfaction across the area.

You will coordinate with Pit Boss, Surveillance, and Security, manage staff scheduling, and mentor junior staff while handling escalated guest issues with

Qualifications

• Minimum Graduation; prior experience as Dealer Inspector or supervisory table games role.
• Age as per applicable state gaming regulations.
• Strong English/Hindi communication; additional languages advantageous.
• Excellent numerical aptitude, analytical thinking, and attention to detail.
• Proven leadership, decision-making, and guest-handling capability.

Responsibilities

• Supervise across multiple pits/table banks, ensuring SOPs are followed.
• Monitor game integrity, payout accuracy, and adherence to table limits.
• Review and authorize table fills, credits, and float movements; liaise with Cage/Cash Desk.
• Oversee cash/chip reconciliation at open, close, and shift changes.
• Investigate irregularities, disputes, or suspicious activity; coordinate with Surveillance and Security.
• Manage staff scheduling and manpower allocation across tables.
• Handle escalated guest complaints and disputes with professional resolution.
• Mentor Inspectors and dealers; identify training needs.
• Ensure compliance with responsible gaming, AML, and state regulations.
• Maintain shift reports and incident logs for management and regulatory review.
• Support the Pit Boss in operational planning and floor policy rollout.

Skills

Table game supervision

Leadership

Guest handling

Analytical thinking

Attention to detail

English/Hindi communication

Education

Graduate

Job description

Purpose of the Role

To oversee multiple table games/pits on the gaming floor, ensuring game integrity, dealer and Dealer Inspector performance, guest satisfaction, and full regulatory compliance across the assigned area, acting as a key link between the pit and the Pit Boss/management.

Purpose of the Role

To oversee multiple table games/pits on the gaming floor, ensuring game integrity, dealer and Dealer Inspector performance, guest satisfaction, and full regulatory compliance across the assigned area, acting as a key link between the pit and the Pit Boss/management.

Key Responsibilities

• Supervise and coordinate across multiple pits/table banks, ensuring Dealer Inspectors and dealers follow correct procedures and SOPs.
• Monitor overall game integrity, payout accuracy, and adherence to table limits across the assigned area.
• Review and authorize table fills, credits, and float movements, liaising with the Cage/Cash Desk.
• Oversee cash/chip reconciliation processes at table open, close, and shift changeovers.
• Investigate and elevate irregularities, disputes, or suspicious activity, coordinating closely with Surveillance and Security.
• Manage staff scheduling, break rotations, and manpower allocation across tables to ensure smooth operations.
• Handle escalated guest complaints and disputes, ensuring timely and professional resolution.
• Evaluate and mentor Dealer Inspectors and dealers, providing structured feedback and identifying training needs.
• Ensure strict compliance with responsible gaming, AML, and state gaming regulations across the area.
• Maintain shift reports, incident logs, and documentation for management and regulatory review.
• Support the Pit Boss in operational planning, policy rollout, and floor decision-making.

Eligibility / Qualifications

• Minimum Graduate; prior experience as a Dealer Inspector or equivalent supervisory table games role required.
• Age as per applicable state gaming regulations
• Strong track record of dealing and floor supervision across multiple games.
• Strong English/Hindi communication skills; additional languages an advantage.
• Excellent numerical aptitude, analytical thinking, and attention to detail.
• Proven leadership, decision-making, and guest-handling capability.

Skills To Be Developed / Applied

• Multi-pit oversight and operational coordination
• Advanced fraud detection, risk assessment, and irregularity handling
• Staff performance management, coaching, and evaluation
• Regulatory and internal control compliance across a larger floor area
• Cross-functional coordination with Pit Boss, Cage, Security, Surveillance, and HR

Working Conditions

• Rotational shifts (including nights, weekends, and holidays), as casino operations are 24x7.
• Extended periods overseeing activity across the gaming floor.
• Work in a high-security, camera-monitored environment.

Progression

• Promotion typically from Dealer Inspector based on performance, tenure, and skill assessment.
• Successful Senior Inspectors/Inspectors may progress to Pit Boss / Pit Manager roles.

Skills: gaming,leadership,problem solving