Senior Information Technology Administrator

Snapmint; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Conference room AV support

ITIL certification encouragement

Job summary

Snapmint is seeking a Senior IT Admin to own VIP IT support and end-to-end IT services in a fast-growing environment. You will manage Windows, macOS, and Linux endpoints, enforce security policies, and oversee asset lifecycles, onboarding/offboarding, and incident resolution.

The role requires 4–7 years of IT experience, strong collaboration with leadership, and proficiency with JumpCloud, Kaspersky, Safetica, Jira, and AD. Office-based in Bengaluru, with ITIL familiarity a plus.

Qualifications

• Bachelor's degree in computer science, IT, or related field with IT support or asset management experience.
• Hands-on with JumpCloud MDM, endpoint security, patching, device compliance, and access control.
• VIP/executive support experience with professionalism and discretion.

Responsibilities

• Deliver VIP and executive IT support with end-to-end ownership of critical IT tasks.
• Manage Windows, macOS, and Linux endpoints, policy enforcement and patching.
• Administer endpoint security, dashboards, and compliance monitoring.
• Own IT asset lifecycle from procurement to decommissioning and asset recovery.
• Onboard/offboard users, provisioning access and timely deprovisioning.
• Provide L1/L2 desktop support for hardware, software, network, VPN issues; drive root-cause fixes.
• Handle software deployment, licensing, renewals, and vendor coordination.
• Support leadership meetings and AV infrastructure; ensure pre-meeting readiness.
• Drive service improvements via SLA tracking, SOPs, and mentoring juniors.

Skills

VIP support

L1/L2 troubleshooting

Stakeholder management

Documentation

Multitasking

Education

Bachelor's degree in CS/IT

Tools

JumpCloud MDM

Kaspersky Antivirus

Safetica DLP

Jira

ManageEngine ServiceDesk

Active Directory

VPN

Job description

Founded by IIT Bombay alumni (Nalin Agrawal, Anil Gelra, Abhineet Sawa), Snapmint is building India’s most loved payment brand. We pioneered Pay in 3 through UPI and are also home to India’s leading 0% EMI e-commerce app — giving millions of Indians the freedom to shop now and pay in monthly instalments, with no extra cost and no credit card required.

Today, Snapmint has crossed 50M+ app downloads and is the preferred payment partner for 2,000+ leading consumer brands, including Zepto, ixigo, Adani, District Store, Titan and many more. We’re on a mission to make fair, transparent credit accessible to Young India - and make payments simple, enjoyable and worry-free.

Headquartered in Mumbai, with offices across major metros including Bengaluru, Gurugram, Delhi and Jaipur, we’re building at the intersection of commerce, credit, technology and culture. If you want to work on a product used by millions, build a brand people genuinely love, and help redefine how the next generation of India pays and spends you’ll fit right in.

Come build Snapmint and help us change how India pays.

• Role Title: Senior IT Admin
• Department: Technology
• Employment Type: Full-time
• Experience: 4-7 Yrs.
• Working Model: Work from Office - 5 Days per Week
• Entity: Snapmint Credit Advisory Private Limited

What You Own

• Deliver dedicated VIP and executive IT support with high responsiveness, discretion, SLA adherence, and end-to-end ownership of critical IT requirements.
• Manage Windows, macOS, and Linux endpoints through JumpCloud MDM, ensuring policy enforcement, patching, endpoint hardening, compliance, and secure access.
• Administer endpoint security solutions including Kaspersky Antivirus and Safetica DLP, while monitoring security, patching, and compliance dashboards.
• Own IT asset lifecycle management from procurement through decommissioning, including inventory accuracy, physical verification, reconciliation, tagging, disposal, audits, and asset recovery.
• Manage end-to-end user onboarding and offboarding, including device allocation, access provisioning, asset recovery, and timely deprovisioning.
• Provide L1/L2 desktop support and resolve complex hardware, software, network, email, VPN, and access issues, while driving root-cause analysis and permanent fixes for recurring problems.
• Manage software deployment, licensing, renewals, compliance reporting, IT procurement, hardware refresh cycles, and vendor/OEM coordination.
• Support leadership meetings, conferences, town halls, and video calls by managing conference room and AV infrastructure and ensuring pre-meeting readiness.
• Drive IT service improvement through SLA/KPI tracking, Problem and Change Management, SOP development, mentoring junior engineers, and escalation ownership.
• Maintain IT documentation and support security, data protection, compliance, and audit requirements across assigned locations.

What You Bring

• Bachelor's degree in computer science, IT, or a related field with 4–6 years of IT support or asset management experience.
• Hands-on experience with JumpCloud MDM, Kaspersky Antivirus, Safetica DLP, endpoint security, patch management, device compliance, endpoint hardening, and access control.
• Proven VIP/executive support experience with strong professionalism, discretion, responsiveness, and stakeholder management.
• Strong L1/L2 troubleshooting experience across Windows, macOS, Linux, and common business applications.
• Experience with Jira or ManageEngine ServiceDesk, including SLA management, reporting, ticket ownership, and process improvement.
• Working knowledge of LAN, Wi-Fi, IP, VPN, firewall, Active Directory, identity management, and ITIL processes including Incident, Problem, Change, and Asset Management.
• Experience with software license management, IT procurement, vendor coordination, OEM management, and negotiation.
• Demonstrated ability to own escalations, resolve complex or recurring issues independently, perform root-cause analysis, and mentor junior IT engineers.
• Strong analytical, troubleshooting, communication, documentation, and multitasking skills.

Good to Have

• Experience with Sophos Firewall, vulnerability management, and advanced network/security administration.
• Experience managing conference room AV infrastructure and supporting leadership events.
• ITIL Foundation, Microsoft, Apple, or JumpCloud Core certification.

Why Snapmint

• Be Part of a 10X-100X Journey - Help build and scale and be part of a high-growth story.
• Raise the Bar - Learn from people who raise the bar.
• Solve Hard Problems - Work on meaningful, high-impact challenges.
• Own the Outcome - Take ownership and make things happen.
• Move Fast, Build Fast - Turn ideas into action, not backlogs.
• Make Real Impact - See your work reach millions of customers.
• Grow with Snapmint - Take on bigger challenges as we scale.

Explore Snapmint

• Meet The Founders - Nalin Agrawal, Anil Gelra, Abhineet Sawa
• Life at Snapmint - https://www.linkedin.com/company/snapmintfinserv/life
• Behind the Build: The Snapmint Story - https://www.youtube.com/watch?v=M3vRIxfa7tc