Senior Implementation Consultant

Darwinbox Digital Solutions Pvt. Ltd.; Dadri; Hybrid; INR 1,400,000 - 2,200,000; Full time

Job summary

LeadSquared is seeking a seasoned Implementation Leader to drive large-scale deployments of the platform. You will own end-to-end delivery, manage stakeholders, and lead teams to ensure successful implementation, adoption, and long-term customer success.

The role requires deep CRM/BFSI domain experience, strong architectures, API integrations, and a proven track record with enterprise-scale projects; you will collaborate with Product, Engineering, Sales, and Support.

Qualifications

• 4–7 years of experience in SaaS implementation/consulting/delivery roles.
• Strong experience in CRM and BFSI domain.
• Proven track record of handling enterprise-scale implementations.
• Strong understanding of system integrations, APIs, and solution architecture.
• Experience with CRM/Marketing Automation platforms.
• Excellent stakeholder management and communication skills.

Responsibilities

• Own end-to-end implementation lifecycle for enterprise BFSI clients.
• Lead multi-stakeholder projects across BFSI customers.
• Translate business requirements into scalable solution architecture and configurations.
• Oversee platform configuration, integrations (APIs), and custom workflows.
• Act as a trusted advisor to clients on best practices and process optimization.
• Manage project timelines, risks, escalations, and delivery governance.
• Collaborate with Product, Engineering, Sales, and Support teams for seamless execution.
• Lead client workshops, solution design discussions, and executive reviews.
• Ensure successful go-live, adoption, and post-implementation stability.
• Drive continuous improvement and standardization of implementation processes.

Skills

Enterprise SaaS

CRM & BFSI domain

APIs & integrations

Stakeholder management

Solution architecture

Problem solving

Tools

CRM platforms

Job description

About LeadSquared:

One of the fastest growing SaaS companies inthe CRM space, LeadSquared empowers organizations with the power of automation.More than 1800+ customers with 2.50 lakhs users across the globe utilize theLeadSquared platform to automate their sales and marketing processes and runhigh velocity sales at scale.

Known for its verticalized, industry-centricsolutions, LeadSquared serves EdTech, Education, Healthcare, BFSI, Real Estate,Automotive, and Hospitality industries. The company is headquartered inBengaluru with a local presence in New Jersey, Philippines, South Africa,Australia, and Indonesia.

The Role:

We are looking for aseasoned Implementation Leader to drive large-scale deployments ofLeadSquared’s Platform. This role will own end-to-end delivery, stakeholdermanagement, and team leadership, ensuring successful implementation, adoption,and long-term customer success.

Key Responsibilities:

• Own anddrive end-to-end implementation lifecycle for enterprise BFSI clients
• Leadcomplex, multi-stakeholder projects across BFSI customers
• Translatebusiness requirements into scalable solution architecture and configurations
• Overseeplatform configuration, integrations (APIs), and custom workflows
• Act asa trusted advisor to clients, guiding them on best practices and processoptimization
• Manageproject timelines, risks, escalations, and delivery governance
• Collaboratewith Product, Engineering, Sales, and Support teams for seamless execution
• Leadclient workshops, solution design discussions, and executive reviews
• Ensuresuccessful go-live, adoption, and post-implementation stability
• Drivecontinuous improvement and standardization of implementation processes.

Requirements:

• 4 –7years of experience in SaaS implementation / consulting / delivery roles
• Strongexperience in CRM and BFSI domain
• Proventrack record of handling enterprise-scale implementations
• Strongunderstanding of system integrations, APIs, and solution architecture
• Strongunderstanding of lending lifecycle (origination, underwriting, disbursal)
• Experiencewith CRM / Marketing Automation platforms
• Strongproblem-solving and analytical thinking
• Excellentstakeholder management and communication skills

Why Should You Apply?

• Fast-pacedenvironment with exposure to leading Banks, NBFCs, and FinTech lenders
• Acceleratedgrowth & rewards based on deal closures and revenue targets
• Easilyapproachable management with direct access to leadership
• Workwith the best minds in lending technology and industry leaders
• Flexiblework timings with hybrid working options
• Opportunityto work on complex, large-scale implementations