Key Responsibilities
1. Performance Management
- Own and coordinate goal-setting and performance review cycles for approximately 1,000 Sales employees.
- Ensure 100% of employees have goals set and reviews completed within the defined timelines.
- Drive calibration across HRBPs to ensure consistency and fairness.
- Ensure there are no open cases at the close of each performance cycle.
2. Rewards & Recognition
- Plan and execute the Sales Rewards & Recognition calendar.
- Drive monthly and quarterly recognition programs, contests, and annual awards.
- Ensure all planned programs are executed on time and within budget.
- Track participation and employee pulse scores.
3. Employee Relations & Grievance Management
- Establish and manage a structured grievance process for the Sales organization.
- Ensure 90%+ of grievances are closed within the agreed TAT.
- Track repeat grievances and identify recurring employee issues.
- Review employee happiness and pulse scores with the business leadership.
4. HRBP Team Coordination
- Coordinate and align the work of multiple Sales HRBPs.
- Establish common operating cadences, reporting formats, and monthly reviews.
- Ensure clear ownership across HRBP patches.
- Track and close escalations within the agreed TAT.
5. Retention & People Insights
- Build and share monthly Sales attrition, early-attrition, and performance-exit dashboards.
- Conduct stay interviews for top performers and employees identified as high‑risk.
- Build and drive retention action plans with business leaders.
- Partner with Sales leaders on workforce planning, onboarding experience, manager coaching, employee relations, and HR compliance.
What We're Looking For
- 7-12 years of overall HR experience.
- 3+ years of HRBP experience supporting Sales or a high‑volume team.
- Experience managing or supporting employee populations of 500-1,000+ employees.
- Experience handling performance management cycles at scale.
- Hands‑on experience in employee relations and grievance management.
- Experience planning and executing Rewards & Recognition or employee engagement programs.
- Ability to influence and partner with Sales leaders and business heads.
- Ability to coordinate multiple HRBPs and drive consistent execution without relying solely on direct authority.
- Strong data‑driven approach using attrition, productivity, pulse, and people data.
- Strong coaching skills, particularly in feedback, difficult conversations, and team motivation.
- Empathetic but firm approach, with high integrity and confidentiality.
- Strong ownership, bias for action, structured thinking, and process discipline.
- Working knowledge of labour law and HR compliance.
Good to Have
- Experience in EdTech or new‑age, sales‑heavy organizations.
- Experience in companies such as PhysicsWallah, upGrad, Vedantu, Unacademy, Byju's, Simplilearn, Bhanzu, Eruditus, Wakefit, Urban Company, Lenskart, Cars24, Meesho, Zomato, Swiggy, PolicyBazaar, or Nykaa.
- Experience using HRIS platforms such as Darwinbox.
- Experience working with HR analytics dashboards.
Role Details
- Location: Hyderabad (HQ), with regular visits to Sales teams.
- Working Days & Hours: 6 days, Monday‑Saturday, 9:00 AM-7:00 PM.
- Experience: 7-12 years.
- Relevant HRBP Experience: 3+ years in Sales/high‑volume teams.
- Notice Period: 1-2 months; 1 month preferred.
Red Flags
- Only HR operations or administration experience without business partnering experience.
- Frequent job changes, particularly less than 1.5 years in each organization.