Senior Hardware End User Analyst

Solventum; Bengaluru; Hybrid; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Hybrid work model

Well-being programs

Domestic travel up to 20%

Job summary

Solventum in Bengaluru, India seeks a Senior Hardware End User Analyst with deep expertise in end-user hardware and global asset management. You will act as a technical authority for laptops and desktops, manage enterprise-grade hardware environments, and support international locations outside North America.

The role emphasizes hardware lifecycle management, testing new models, vendor relationships, and driving IT process automation to reduce friction and boost client satisfaction.

Qualifications

• 8 years of IT experience.
• 5 years supporting global hardware operations.

Skills

Hardware lifecycle management

Troubleshooting & RCA

Global support

Education

Bachelor's degree or higher

Tools

ServiceNow HAM Pro

Job description

Senior Hardware End User Analyst

The Impact Youll Make in this Role: We are seeking a highly skilled Subject Matter Expert (SME) with deep technical expertise in end-user hardware and global asset management practices. This role requires hands-on experience with managing enterprise-level hardware environments and be a technical authority for end-user hardware, including laptops and desktops.

• Deep technical knowledge of PC and desktop hardware, current protocols, operating systems, and industry standards.
• Provide advanced troubleshooting and root cause analysis for hardware across diverse.
• Supporting global team with a specific focus on international locations (outside North America).
• Supporting the selection of global hardware catalogs.
• Maintaining the health and accuracy of our Hardware Asset Management Inventory.
• Supporting the testing and implementation of new hardware models.
• Participating in projects around the identification and automation of key operational activities with a focus on reducing friction in IT Processes and improving client satisfaction.
• Working with internal customers to determine and validate hardware specifications.
• Participating in the design, implementation, and support of a varied portfolio of global Hardware solutions that meet business requirements and are aligned to security and operational standards.
• Consulting with clients on emerging technology and/or existing solutions.
• Developing and maintaining vendor relationships with top technical experts.
• Maintaining and broadening skills/expertise in different technology areas, staying in touch with changing technologies.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's degree or higher (completed and verified prior to start) from an accredited institution OR High School diploma/GED or higher AND
• 8 years of IT experience
• 5 years supporting

Additional qualifications that could help you succeed even further in this role include:

• Oversee global hardware lifecycle management, including procurement, provisioning, imaging, deployment, and retirement.
• Hands-on experience with Hardware Asset Management tools (preferably ServiceNow HAM Pro).
• Scrum Master Certification

Work location:

• Hybrid

Domestic Travel: May include up to [20%]

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.