Technical Services Analyst

IND Trimodal Softech Solutions Private Limited; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Solventum is hiring for an enterprise application support role. You will provide Level 3 support for enterprise products, resolve incidents within SLAs, and collaborate with clients and vendors. The role requires 5–8 years of relevant experience and strong communication skills.

Work location is Bangalore with a hybrid model. Healthcare domain exposure and knowledge of HL7, RCM, ICD, EMR/EHR are a plus. Prior US/international support experience is preferred.

Qualifications

• BE / BCA / MCA / BSc (CS) or related field.
• 5–8 years in product/application support for enterprise apps.
• Experience supporting US or international customers.
• Excellent verbal and written communication skills.

Responsibilities

• Provide Level 3 enterprise product support to internal and external clients.
• Resolve incidents within SLA timelines with internal/external stakeholders.
• Document resolutions and communications in the ticketing system.
• Perform problem isolation and root cause analysis with escalations team.
• Maintain up-to-date issue status and follow-ups on escalated cases.
• Support new product rollouts, maintenance releases, and KB contributions.

Skills

L3 support

Windows admin

Oracle database

MS SQL database

Postman

Splunk

Grafana

Customer service

Education

BE / BCA / MCA / BSc (CS) or related

Tools

IIS

Apache

Postman

Splunk

Grafana

Job description

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: 3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

1. Providing Level 3 (L3) enterprise-level product support to both internal and external clients.
2. Resolving assigned incidents within SLA timelines, collaborating with internal teams and external stakeholders (clients/vendors) as needed.
3. Documenting all resolution activities and communications related to support requests/incidents in the appropriate ticketing system.
4. Performing problem isolation and root cause analysis, and partnering with the escalations team for complex troubleshooting.
5. Maintaining up-to-date status of issues in the incident tracking system and ensuring timely follow-ups on escalated cases.
6. Participating in new product rollouts, maintenance releases, testing, documentation, and operational improvement initiatives.
7. Contributing to the Knowledge Base as part of ongoing issue resolution and knowledge-sharing efforts.

Your Skills and Expertise

Educational Background

• BE / BCA / MCA / BSc (Computer Science) or a related field
• 5–8 years of experience in Product/Application Support for enterprise applications, preferably supporting US or international customers.

Communication Skills

• Excellent verbal and written communication skills.
• Strong customer service and support orientation.

Technical Skills

• Administrator-level knowledge of Windows operating systems and networking.
• Proficiency in Oracle and MS SQL databases, including performance tuning and backups.
• Experience with web servers such as IIS and Apache.
• Working knowledge of Postman and log monitoring tools like Splunk and Grafana.

Domain Knowledge

• Strong problem-solving skills related to complex enterprise software installations.
• Familiarity with the Healthcare domain (e.g., HL7, Revenue Cycle Management, ICD, EMR, EHR).

Additional Skills

• Experience with scripting languages is a plus.

Work location: Bangalore: Hybrid

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.