Senior General Manager

SOTC Travel; Bengaluru; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

SOTC Travel in Bangalore is seeking a Deputy General Manager- Sales MICE to lead and drive strategic MICE sales initiatives, manage key accounts, and build a robust sales funnel.

You will align client requirements with delivery teams, sign MOUs/SLAs, guide the sales team, and ensure cash flow and timely collections while maximizing profitability. This leadership role demands industry best practices and strong stakeholder engagement with corporate clients.

Responsibilities

• Achieve budgeted sales and revenue targets
• Developing and sustaining solid relationships with key customers
• Build pipeline of new customers and maintain Key account relationships to build repeat businesses
• Deliver Best in class services to clients
• Align customer requirements to our delivery systems and handover meetings with Operations
• Build brand value by demonstrating professional practices
• Ensure client collections are as per the agreed terms and conditions, cash flow management
• Signing of MOUs / GFOs / SLAs for all projects
• People Managers to periodically review the performance of the sales team
• People Managers to establish and govern the sales organizations performance management system, which includes allocation of responsibilities, roles, setting right expectations of the team and drive complete accountability with results
• People Manager to responsibly lead and handle change management
• Understand the industry best practices and consider implementing them as per business requirement
• Responsible to build strong relationships with key influencers and decision makers across all corporate clients
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Acting as the main point of contact between key clients and internal teams
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions
• Updating sales funnel and participates in regular sales reviews in conjunction with the senior key account management
• Regular updating of the information / data on the business system for MIS and follow laid down processes under the sales function of MICE Business
• Submission & collection of important documents to clients / file closing team for better control
• Focus on innovation and new techniques to penetrate the market
• Profit optimization to meet the budget
• Retention of existing accounts
• Maximize profitability through focus on Cash Flow Management and timely payment collections as per agreement
• Ensure conversion of leads through various channels
• Compliance and adherence to operating procedures defined in MICE operations
• Adherence to operational procedures and compliance requirements as defined by company

Job description

Please find the JD.

Role - Deputy General Manager- Sales MICE

Location- Bangalore

• Achieve budgeted sales and revenue targets
• Developing and sustaining solid relationships with key customers
• Build pipeline of new customers and maintain Key account relationships to build repeat businesses
• Deliver Thomas Cooks Best in class services to clients
• Align customer requirements to our delivery systems and handover meetings with Operations
• Build brand value by demonstrating professional practices
• Ensure client collections are as per the agreed terms and conditions, cash flow management
• Signing of MOU’s / GFO’s / SLA’s for all projects
• People Managers to periodically review the performance of the sales team
• People Managers to establish and govern the sales organizations performance management system, which includes allocation of responsibilities, roles, setting right expectations of the team and drive complete accountability with results
• People Manager to responsibly lead and handle change management 12. Understand the industry best practices and consider implementing them as per business requirement
• Responsible to build strong relationships with key influencers and decision makers across all corporate clients
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Acting as the main point of contact between key clients and internal teams
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions
• Updating sales funnel and participates in regular sales reviews in conjunction with the senior key account management
• Regular updating of the information / data on the business system for MIS and follow laid down processes under the sales function of MICE Business
• Submission & collection of important documents (such as GST certificates) to clients / file closing team for better control
• Focus on innovation and new techniques to penetrate the market
• Profit optimization to meet the budget
• Retention of existing accounts
• Maximize profitability through focus on Cash Flow Management and timely payment collections as per agreement
• Ensure conversion of leads through various channels
• Compliance and adherence to operating procedures defined in MICE operations
• Adherence to operational procedures and compliance requirements as defined by company