Senior Fraud Officer

HSBC Holdings plc; Kolkata; On-site; INR 600,000 - 1,000,000; Full time

Job summary

HSBC Holdings plc in Kolkata, India is seeking a Senior Fraud Officer to monitor transactions, investigate suspicious activity, and support fraud prevention initiatives. The role requires strong leadership, communication, and problem‑solving skills within a fast paced environment.

You will collaborate with IT, security, operations, and law enforcement, maintaining data confidentiality and adhering to internal controls and regulatory requirements.

Qualifications

• Minimum Graduation or higher degree.
• Knowledge of Fraud Operations.
• Strong communication skills (verbal and written).
• Ability to learn quickly and transfer knowledge.
• Ability to meet tight deadlines.
• Strong organizational and planning skills.

Responsibilities

• Monitor transactions and accounts to identify suspicious patterns and flag potential fraud.
• Investigate suspected or confirmed fraud cases and prepare detailed case notes.
• Recommend improvements to fraud prevention strategies, systems, and procedures.
• Collaborate with IT, security, operations, and law enforcement to address fraud.
• Stay updated on evolving fraud techniques, industry trends, and regulatory changes.
• Maintain data confidentiality and ensure investigations are conducted with integrity.

Skills

Fraud Monitoring

Investigation

Leadership

Communication Skills

Problem Solving

Education

Bachelor's degree or higher

Tools

MS Office

Job description

Job title: SENIOR FRAUD OFFICER

The working environment is professional, and the incoming individual will have to meet the work-related challenges with the same zeal and is expected to perform the following tasks:

• Analyze: Monitor transactions and accounts, identifies suspicious patterns, flags potential fraud, and conducts investigations.
• Investigate: Focus on in-depth investigation of suspected or confirmed fraud cases, gathering evidence, interviewing customer, and preparing detailed notes and case outcomes.
• Prevention: Needs to specialize in specific areas like US Cards(Detection) with customer service experience, handling inquiries about fraud issues, and interacting with customers to verify information or explain security measures.
• Recovery/Loss recording: Will contribute towards the recovery/loss recording process and fraud Ledger reconciliations.

In this role, you will:

• Monitoring and analysis: Observing customer and transactional data to identify unusual patterns or activities indicative of fraud.
• Investigation: Conducting research and analysis into flagged transactions and potential fraud cases.
• Recommendations: Suggesting improvements to fraud prevention strategies, systems, and procedures based on findings and analysis.
• Collaboration: Working with other teams, including IT, security, operations, and law enforcement, to address fraud effectively.
• Continuous learning: Staying abreast of evolving fraud techniques, industry trends, and regulatory changes.
• Ethical conduct: Upholding ethical and legal standards, maintaining data confidentiality, and ensuring investigations are conducted with integrity.
• Risk: Able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
• Service: To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLAs). Responsible for relationship building and resolving customer queries / issues, account management in a professional manner (where applicable).
• Ownership: Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.

To be successful you will:

• Minimum Graduation or higher degree.
• Knowledge of Fraud Operations E)
• Strong leadership skills – to be able to control the call with customers in a Blended Voice environment (E)
• Excellent communication skills both verbal and written (E)
• Knowledge of, and experience in problem solving techniques (E)
• Ability to learn quickly and transfer knowledge appropriately (E)
• Ability to meet tight deadlines (E)
• Strong organization and planning skills along with the ability to handle capacity and MI reporting (E)
• Ability to build rapport with, and relate to a wide range of people (E)
• Decision making based on experience, judgement, and Fraud Operations process knowledge (E)
• Self-Driven (E)
• Flexibility to work 24/7 working environment in line with business requirements (E)
• Ability to multi-task and work under pressure (E)Ability to challenge the norm and to identify innovative solutions to improve processes and procedures (D)

Specific Skills (If Any)

• All applicants must have successfully completed their probation period.
• Employees must meet performance and behavioural standards as defined in the policy.

What additional skills will be good to have?

• Proven ability to prioritise workload effectively in line with business priorities.
• Reporting and MS Office skills
• Knowledge of overall Fraud Operations
• Operates effectively across cultures and in multi-cultural diverse work environments.
• Experience of working with multiple regional teams’ desirable.

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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